Business Analyst
CurrentWorking with Application Maintenance and Implementation into the softwarelike testing, interface update and application update.Resolving tickets on Incidents and Tasks in Service now toolExposure to basic work flows in US health care. Resolving issues based on the priority.Knowledge on regulatory and quarterly update and getting it implemented asper Client’s request.Creating change request, Task and Working on it, attending CAB meetings.Worked on multiple application in Coding - 3MHDM APP, 3M Encompass,3M360, APP, HDM, APP, Server manager.Implement a structured approach to capturing business requirements and translating them into business insights for improving processes.Interact with customer and articulate requirements.Being a part of BA engagements, identify areas of additional opportunities togenerate down-stream business, over and beyond the scope of work defined bythe client.Incident Management: Prioritizing the tickets based on the priority and workingrelentless towards the resolution.Expertise in using the ServiceNow platform, including incident management,service request management, problem management, change management, andconfiguration management database (CMDB) tasks.Understanding of IT service management principles and processes.Experience in IT Service Management (ITSM), IT OperationsManagement(ITOM), Service Catalog, Asset Management, or other relevantmodules.Ability to perform ServiceNow administration tasks, including user management,creating and maintaining business rules, workflows, and notifications.Experience in managing and resolving incidents and problems usingServiceNow, including prioritization, escalation, and root cause analysis.Ability to provided end-user support for ServiceNow and to assist users withissues, answer inquiries, and offer solutions.Experience in training end-users on ServiceNow functionalities and creatingdocumentation or knowledge base articles.
