• Responsible dealing with online portals and Guest complaints.• Create and develop pricing strategies in conjunction with the individuality of each hotel.• Provide weekly dynamic forecast of expected results, variances and budget comparisons.• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.• Oversee and audit the standards and operations of the reservations department.• Ensure web site booking… Show more • Responsible dealing with online portals and Guest complaints.• Create and develop pricing strategies in conjunction with the individuality of each hotel.• Provide weekly dynamic forecast of expected results, variances and budget comparisons.• Analyze overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.• Oversee and audit the standards and operations of the reservations department.• Ensure web site booking process is maintained up-to-date and functional.• Work with hotel sales and reservations departments as a team. • Conduct quarterly property performance review and develop strategic and tactical action• Responsible for best practice standards to include: competitor analysis; environmental scanning; market modeling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts• Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate Show less

Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office executive and duty managers.Provide high level of customer service and maintain a high profile in the day to day front office operations.Ensure that personalized service is offered to each and… Show more Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.Oversee and supervises guest arrivals and departures with the front office executive and duty managers.Provide high level of customer service and maintain a high profile in the day to day front office operations.Ensure that personalized service is offered to each and every guest.Ensures that the pricing policy and internal audit procedures are duly applied. Supervises the management of debtors, group and individual guest invoicing and cash operations. Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.Prepare monthly and daily revenue report and circulate to all HOD's.Prepare Room revenue and occupancy forecast take action on rate strategies.Is involved in recruitment of new team members for front office. Show less

Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.Performs other duties as assigned, requested or deemed necessary by management. Ensure Front office log book and hotel log book is always updated and actioned upon. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. Participate in hotel committees and task force… Show more Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.Performs other duties as assigned, requested or deemed necessary by management. Ensure Front office log book and hotel log book is always updated and actioned upon. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD. Participate in hotel committees and task force assignments. Assist all departments in servicing the guests during high volume periods. Takes responsibility in the absence of the Duty Manager / Front office manager As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team. Show less

Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit / floor limit policies. Allocate rooms to expected arrivals… Show more Supervise daily shift process ensuring all team members adhere to standard operating procedures. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Adhere to company credit limit / floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests. Cross Check all billing instructions are correctly updated Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Show less

Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.Stay up to date on Room Rates… Show more Great all Guests at all the time in a friendly and helpful manner, and attempt to learn and use Guest’s names at every opportunity.Upon Check in, ensure that the Guest completes his registration card completely and legibly, and that the guest is assigned a room of the Type and the rate indicated on the Reservation.Accommodate Guest’s special requests whenever possible assist in pre-registration and room blocking whenever necessary.Stay up to date on Room Rates, Special Packages, Discounts and how to handle each.In the case of Walk in , the Guest should be sold a room with the Highest Possible room rate.To use the up-selling techniques in order to maximize the Rooms Revenue.Being Knowledgeable of all the Credit cards and cashing Policies, and How to Handle Cash properly and efficiently. Show less