• Responding to customer inquiries promptly and accurately via email and SFDC (Salesforce) case comments• Conducting regular weekly, bi-weekly, and monthly calls with clients to provide updates.• Coordinating with license teams, product management team, and global support team to share updates with clients.• Regularly sharing details of new product versions and release notes with clients• Efficiently managing escalations by connecting with the support… Show more • Responding to customer inquiries promptly and accurately via email and SFDC (Salesforce) case comments• Conducting regular weekly, bi-weekly, and monthly calls with clients to provide updates.• Coordinating with license teams, product management team, and global support team to share updates with clients.• Regularly sharing details of new product versions and release notes with clients• Efficiently managing escalations by connecting with the support team and development team• Building sustainable relationships and trust with customer accounts through open and interactive communication• Managing regulatory compliance requirements• Maintaining records of customer interactions and transactions for regulatory purposes• Working closely with the SaaS team for data fix and code fix deployment in SIT, UAT, and PROD• Coordinating with the SaaS team for DR tests, pen tests, and server upgrades Show less

• Managing grievances and escalation of employees on a day-to-day basis which may be related to payroll, increments, incentives and overtime.• Coordinating with the finance department to ensure timely and error-free payroll.• Liaising with the automation team for continuous improvement.• Making several MIS reports on a monthly, quarterly, and annually.• Sharing MIS reports with clients and other stakeholders.• Engaging and managing vendor… Show more • Managing grievances and escalation of employees on a day-to-day basis which may be related to payroll, increments, incentives and overtime.• Coordinating with the finance department to ensure timely and error-free payroll.• Liaising with the automation team for continuous improvement.• Making several MIS reports on a monthly, quarterly, and annually.• Sharing MIS reports with clients and other stakeholders.• Engaging and managing vendor relationships.• Carrying out various kinds of welfare activities to boost employee morale.• Working closely with the payroll staff and the bank to ensure that salary transfers run smoothly.• Handling grievances of employees at various levels and solving them with the given TAT.• Designing as well as implementing a new employee engagement program for the involvement of new recruits.• Organizing various medical camps and dental camps for the employees. Show less

• Ensure completion of activity as per banking • Standard procedure Work independently and assist the team in realizing goals and standards – share knowledge and best practices of banking.• Take full responsibility and end-to-end ownership of customer queries and issues.• Lead the development of customer references and day-to-day requests assigned.• Knowledge of SWIFT, FX4Cash Engine and CINQ Application Build and maintain relationships with clients… Show more • Ensure completion of activity as per banking • Standard procedure Work independently and assist the team in realizing goals and standards – share knowledge and best practices of banking.• Take full responsibility and end-to-end ownership of customer queries and issues.• Lead the development of customer references and day-to-day requests assigned.• Knowledge of SWIFT, FX4Cash Engine and CINQ Application Build and maintain relationships with clients and key personnel within the company.• Analyze customer issues, determine causes, and initiate corrective actions.• Coordinate with customers and ensure optimal level of customer service.• Ongoing self-study and self-discovery of bank products.• understand pain points, achieve customer success and provide a good experience at every client interaction.• Supervise the progress of ongoing requests and escalate concerns or roadblocks to management early in the process. Show less