Mahendra Kumar Email & Phone Number

1) IT professional offering over 16 years of experience in managing techno-functional roles (SRE / Devops & functional team).2) Good knowledge in Trade Financing, Mortgage Servicing & Investment Banking domain’s.3) Feature working knowledge in Kondor+, LoanIQ & Repo trading applications for Front office4) Worked at Client locations - Deutsche Bank AG in Singapore and London. 5) Beginner level exposure on Azure Cloud Architect role6) Azure cloud migrations & maintain Cyber resiliency infrastructure7) Strong exposure in managing Offshore Team involved in providing 24x7 support for multiple applications.8) Adept in setting effective goals aiming for better quality, high speed & efficiency.9) A customer-centric leader with strong analytical and problem solving skills.10) Strong at Automation / Effort Savings, Problem Management & Incident Management. MAJOR ACCOMPLISHMENTS1) Implemented project OPEX for Business productivity improvement.2) Won Customer Advocate (CSAT) award thrice for the project in consecutive months.3) Implemented global Service Desk Management in HCL Technologies Pvt Ltd.4) Acted as a Transition Manager to educate the team to work on all SL2 issues. 5) Rolled out 5-Phased LEAN implementation project in the team resulting in productivity gain through Variability matrix, Demand and Capacity analysis, waste analysis & reduction of Non Value Adding (NVA) activities.6) Won DB RARE Award for the project in consecutive years of 2010 & 2011.

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  Sri Muthukumaran Institute Of Technology

  First Class