Provide highly strategic tactical leadership as Area Manager of this leading company engaged in business of multi stores operations, managing 15 outlets with a team of 60. F& B Operations– Weekly & Monthly Budget Planning & forecasting to set targets.– Analyzing sales & Mapping reports and Store KPI’s.– Performing Weekly & Monthly Business Review to improve performance.– Leading by Example in day to day Operation.– Evaluating Weekly & Monthly P&L to achieve Bottom Line Results.Customer Service– Going "Extra Mile "to enhance customer satisfaction.– Concentrating on "Human Touch" to make operation generous & alive.– Maintaining Customer Database & Updating customers for new arrivals as well the promos.– Handling Customer queries/Complaints.Finance– Review Scheduled deposits of Collections & record Tracking. -Review store wise P& L and make necessary steps to increase the profitability – Store cash control & Minimizing Discrepancies / Spot Checks.– Reviewing Petty Cash & approval / Minimizing Controllable.Audits & Control– Analyzing the Store Performance through monthly Brand, Group, and Health & Safety Audits.– Assuring Food Safety & Personal Hygiene as a top Priority.– Inventory & Cost Control– Shrinkage ControlPeople– Building People Capability/Creating/ Updating / Tracking Team Member's Essentials & Files.– Scheduling / Approving Annual Leaves as per Planning.– Observing / Training / Appraising Management team & Team Members.– Performing Individual Development plan to bring out best of our People.

• Achieving Revenue Budget and agreed with the Management including profitability forecast and assisting the Territory Manager in the preparation and implementation of annual operational plan with business management in assigned territory.• Implement & review all stock loss prevention controls. Controls staff costs and manage appropriate inventories.• Drive the implementation of company programmers by developing action plans & directly motivating & instructing the team to implement them to meet operational & organizational objectives.• Implement product launches & promotions according to brand guidelines. Manage stock replenishment.• Ensure territory is fully compliant administratively & procedurally according to company guidelines & deadlines.• Manage a team including; in store training, motivation, coaching, development, disciplinary & performance appraisals.*Prepare and enforce procedures to maintain stocks, system accuracy and profit protection across all Stores.• Promote Reward and Recognition within the territory and offer feedback on a regular basis.• Monitor & manage staffing levels to ensure frontline staff development & talent acquisition to achieve and maintain operational requirements.• Use existing tools to identify & priorities communications & regularly use discretion to filter communications to the team.• Provide coaching & direction to the team to take action & to achieve operational goals.• Plan, identify, communicate, & delegate appropriate responsibilities & practices to ensure smooth flow of Operations.• Constantly review Store by store environment & key business indicators to identify problems, concerns, & opportunities for improvement to provide coaching & direction to achieve operational goals.• Ensure communication is effective throughout territory & back to brand team. Communicate clearly, concisely, & accurately to ensure effective operations.