- To undertake daily management activities of a team of inbound agents - Supervise , coach and motivate the team to achieve the KPI - To constantly monitor and manage performance of the team - To initiate changes to manage adherence to work schedule , standard operation procedure - To prepare month to end and ad - hoc reports as and when required - To manage clients expectations and ensure daily deliverables are met

- Collect and maintain compliance related reports and notifications from business and operational team.- Assist in providing weekly and monthly compliance reports.- Securely manage and protect confidential information while in use of storage. - Perform a risk assessment Audit to determine the level if risk . - Educate employees on how to handle customers credit card details on regular basis.- Assist in maintaining the inventory of personal data , safeguard of assets. - Report to relevant authority if revenue leakage or breach in data protection occurs that involves client confidential information. - Impose required disciplinary actions of security policy violations.- Educate staff on PDPA , ZTP ( Zero Tolerance Policy ) , and security awareness training on regular intervals.

- Doing outbound calls to client to pitch on the banking products according to customer needs.- Being attentive and patient towards handling different background clients.- Giving the accurate information on the banking products and doing submissions. - Work closely with systems and multitasking to achieve the sales target.- Get updates and adapts to the banking product knowledge and promotions changes time to time.- Work in a team to produce the number of closures.

- Prepares for customer inquiries by studying products, services, and customer service processes related to Banking .- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.- Records customer inquiries by documenting inquiry and response in customers' accounts.- Improves quality service by recommending improved processes; identifying new product and service applications.- Accomplishes customer service and organization mission by completing related results as needed.

• Receive Offering Request from local team leader as well as from Learning Delivery Program Manager, residing in different geographical areas and time zones.• Create / Change Offerings in a SABA based on-line education application.• Connect and clarify doubts on Offerings related issues with Delivery Program Manager and Request Submitters• Ad-hoc Tasks:o Assigner for Offering Teamo Prepare and send assignment file among team members.o Sent reports (by assembling, preparing, and analysing data) regarding total request has been assigned to team lead on a daily basis• Resource Team:o Create, define and assignment of instructor, location, facility and room for training purposeso Assigning Learners Enrolment Request by completing forms, reports, logs, and records• QC Lead:o Supervises and coordinates all activities related to Quality Control and Quality Assuranceo Prepare and Segregate the QC Error to all teams’ mates for corrections. o Prepare Monthly QC Report to be analysis by Team Leader.

• Responsible for supervising and leading the various functions from in-coming, in-process until out-going and follow up on the quality issues to ensure that the company's objective are met• Manage all QA functions in the company to ensure that the products and services are delivered meet the quality requirements of customers• Attend to customer issues relating to quality • To ensure that Quality Management System is established, implemented and maintained in accordance to ISO 9001 requirements• Suggest practical solution to problems to achieve operation efficiency and provide effective counter measures for customer's satisfaction