AccountabilitiesEffectively catered to the NRI's residing in USA & Canada for their Leisure Travel.Monitored the team & attending escalated calls; coordinating with Indian & American Travel agents.Successfully achieved the sales target and managed customer complaints.Instrumental in identifying new markets & promoting them with maintaining budgets.Guided a team and helping them in designing packages for Americans & Indians residing in USA & Canada. Liaised with Indian & American Travel agents and significantly increasing the Travel agents & associations Network.1. Building strong relationships with clients from USA and Canada2. Handling high numbers of incoming calls from Travel agents and customers. 3. Responding to all phone and mail enquiries promptly, courteously and in a friendly manner4. Researching travel options & presenting the best deals in terms of requirements5. Monitoring competitor activity in order to maintain the most competitive rates.6. Offering holidays to a wide variety of long haul luxury destinations, including the Indian, Europe, Far East and Exotic Destinations.

Designation: Customer Service ExecutiveKey Deliverable: Travel Operations Handled Domestic as well as International Ticket Queries Domestic Hotel Bookings Negotiating with Hotels Managing Car Rentals / Forex / Insurance.TRAINING UNDERTAKEN:1. Abacus Training (Basic)2. Galileo (Basic + Advance)3. Amadeus (Basic + Advance

Handle online airline tickets booking.