Maher Ahmad Email & Phone Number

Dubai, Ae

Dubai, Ae

Dubai

Deliverables:Strategic Planning• Collaborate with the senior management in effectively implementing business strategies aimed at enhancing market penetration across the target market segment• Involved in implementing unit operation plan and strategic plan recommendations based on statutory requirements aimed at maintaining seamless operations• Highlight critical issues & other operational bottlenecks with potential business & revenue impact to the senior management to enable effective decision making • Follow up with team members in effectively implementing internal and external audit recommendations based on identified deviationsBranch Operations Management• Maintain regular interaction with team, peers, and supervisors & cross functional teams in effectively implementing organizational policies and procedures based on changing market dynamics and other related factors• Optimize resource utilization, streamline processes and ensure compliance to budgetary allocations for enhancing operational efficiency and branch profitability• Acquaint team members with organizational policies, marketing offers and other statutory regulations for implementing the same in day to day business transactions• Focus on recruitment, grooming & mentoring team members in enhancing client satisfaction and business generation by rendering superior quality serviceBusiness Development• Guide team of sales representatives in consistently accomplishing business and revenue targets for Bank’s Retail Banking Products like – Credit Cards Personal Finance/ Payroll Account• Interact with existing clients & prospects for collating & evaluating requirements and rendering customized solutions. Enhance client satisfaction by effectively resolving issues and rendering superior quality service • Generate market awareness on banking products & services by implementing various promotional schemes for maximizing customer acquisition across the target segment

United Arab Emirates

Direct responsibility for achieving Revenue target set and agreed with the Management. Prepare yearly business plan with updated forecast and conduct monthly variance analysis. Spearheaded and started the Department from scratch. Established systems, policies and procedures. Establish accountability and authority limits for subordinate staff and monitor their performance in execution of sales and service plans, and Bank’s objectives, taking corrective action where warranted. Responsible for acquiring, growing and strengthening of Banking Relationships through effective relationship management, with special focus on identifying individual Customers and assuring Long-Term Business Relationship through the analysis and fulfilling of customer’s needs, with an aim to meet the budgeted volumes and ensure adherence to Banks Policies, ethics and code of conduct. Generate new business to achieve defined sales targets and assist the team members in marketing the retail banking products to achieve the assigned targets.Ensure that the service standards of the Bank are met and maintained and no undesirable business is sourced. Recruit, train and motivate dynamic employees for optimum operations in order to achieve the sales and service objectives of the bank

Dubai

Provided leadership and direction to a team of 10 subordinates responsible for managing the complete sales and service operations functions of the Branch of this leading Bank by ensuring all operational activities are carried out within the stipulated frame-work of policies and procedures. Reported to the Sales & Services Manager. Scope of responsibility includes coordination and control of branch sales and service operations team, development, implementation, and maintenance of sales & service management strategies to control and monitor the - business, sales, and marketing activities; performance improvement in human resources of the team; processes to capture cost reductions; training and development of sales & service team; market analysis and evaluation; Central Bank Regulatory Compliance. Defined department goals and objectives and ensured communication to employees.Responsible for promoting Bank's Retail Banking Products such as and not limited to - Credit Cards / Personal Loans / Payroll Accounts and cross-selling of other Banking products Foreign to existing and new customers both individuals / corporate walk-in-customers.

Dubai, United Arab Emirates

organising sales visitsdemonstrating and presenting productsestablishing new businessmaintaining accurate recordsattending trade exhibitions, conferences and meetingsreviewing sales performancenegotiating contracts and packagesaiming to achieve monthly or annual targets.