Maher Gerges Email & Phone Number

Cairo, Egypt

• Earned over +$291,000 in revenue for the company.• Established a knowledge base to aid in training new hires and their day-to-day operation• Introduced adjustments to increase operation efficiency• Followd up with overseas offices and technicians to close the submitted jobs

Cairo, Egypt

As an OnStar Advisor, I:•Responded to various types of calls and provided life-saving services when required•Handled stressful and emotionally charged situations while maintaining a high level of customer service•In high-stress situations, remain calm and can be assertive when necessary•Demonstrated excellent interpersonal skills and ability to work collaboratively with all members of the team and ECC’s (Emergency Communications Centers)• Handled incoming customer calls to enroll, renew, reactivate, or cancel customer subscription packages•Provided the best advice to customers when it came to the condition of their vehicles if any problem arose Note: I was recognized as one of the best four calls by the client while still in training phase (February 2023)

Smart Village - 6Th Of October, Al Jizah, Egypt

• Handled incoming customer calls to enroll, renew, reactivate, or cancel customer subscription packages with the main objective to retain, signing up, or downgrade/upgrade subscription services. • Utilized sales skills like overcoming objections, asking probing questions, providing benefit statements, assuming the sale and building a rapport, to obtain sales and retain customer business • Connected and built rapport with a variety of customer types (more than 7984 customers) by using common courtesy, creating empathy, actively listening, educating, and offering solutions which cater to the customers’ needs. • Diffused high-tension situations as the need arose and went above and beyond to resolve any issue. • Utilized systems and various tools available to stay abreast of changes and new information and to assist customers by appropriately recommending products, services, and promotions.

• Designed digital media campaigns aligned with organization's goals• Cooperated with other teammates to create digital content• Maintained a strong online organization voice through social media• Cooperated with other teams to ensure brand consistency

• Dealt with companies professionally and convince them to the idea of STP.• Provided STP with the needed fund to achieve it's vision throughout the year.• Provided STP with academic, financial, printing, catering and extra sponsors

Bachelor'S Degree, Business Administration And Management, General

Civil Engineering