Maher Lattouf Email & Phone Number

Irvine, California, Us

• • Work in partnership with the Business Unit to develop and implement the detailed capture technical strategy and tactics.• Guide the company operation through an incredible period of growth, by building business processes and information flows and manage expectations across all stakeholders.• Responsible for the IT Operations management and delivery to our customers including infrastructure, Cabling (Fiber, Cooper and Coaxial), IBDN, Networks, Service and Help Desk.• Manage day-to-day administration and maintenance of IT infrastructure and applications as per business requirements and industry best practices to meet business goals. to ensure quality Service Delivery.• Responsible for ongoing maintenance and monitoring of service availability to exceed agreed SLA.• Improve infrastructure and service monitoring to achieve highest service availability.• Manage E2E Project Deliveries.• Budgeting & P/L Statement.• Set & Measure Goals & Objectives, Competence Development and Training.

Kista, Stockholm, Se

With four BSS managers and 89 Engineers, Solutions Architects and Project Managers, I ensure all BSS projects within NME are delivered on time, within budget and to the customer’s satisfaction. Major responsibilities include:• Effectively manage large cross-functional project teams while influencing decision-making and visibility to senior leadership.• Ensure all BSS Projects are delivered per Scope/Budget and to customer satisfaction.• Set up and manage a Global Customer Support Center and Service Desk in India. • Competence Recruitment and Development based on business needs.• Obtained Ericsson’s highest Leadership Certification (level 4).• Ericsson Certified Assessor for Solution Architects and System Engineers.• Member of the strategic Regional Management/HR Board.• Define and Measure key performance targets against balanced score card. Major Deliveries:• AsiaCell CBS – Swapped Huawei Charging and Billing Systems with Ericsson Charging & Billing in One (CBiO), USSD Gateway and Customer Care.• Zain – Swapped Nokia-Siemens Charging/Billing Systems with Ericsson CBiO.• MIC 1 (Alfa) MBC Rollout and Migration of Data Traffic from CCN to OCC.• ITPC BSCS and EMM Implementation with Geo Redundancy.

Chicago, Illinois, Us

In addition to setting up and managing all Bahrain Facilities (Offices & Data Center) and Operations, I was in charge of deploying a USD 75 Million Full Turnkey E2E WIMAX project with VoIP (IMS), prepaid, LI for VoIP/Data, OSS/BSS, 2 Core POP’s and Managed Services for the entire Network. After the successful launch in November 2008, I was able to generate Add-on Sales for USD 35Million.

Kuwait City, Kuwait, Kw

In charge of IT Managed Services for all company’s Banking and Telecom customers including MTC, Warid Telecom and Kuwait Finance House in Asia and Africa. Responsibilities include:• Define and lead Business Opportunities and close contracts with customers.• Enhance and map processes to ITIL and ISO 20000 to insure quality services.• Ensure SLA’s and KPI’s are met and provide Management Reports to the Board.• Manage Contracts and Relationships with third party Vendors • Staff Recruitment, Training and Development.Aug. 04 – Dec. 05 Senior Manager - Managed Services,Being fully outsourced by the Customer, in charge of Setting up, Operating and Managing all IT Operations for MTC Touch, the leading GSM Operator in Lebanon. Responsibilities include managing the Data Center, Call Center, Billing, Roaming, Rating, Provisioning, Revenue Assurance, Help Desk, Service Centers, Applications, Systems, Network Administration and Securities. Major accomplishments include:• Migrated and re-branded all Applications from LibanCell to MTC Touch.• Migrated the Premier Pre-Paid system to the new IN platform.• Upgraded Data Center Servers to New HP Blades which enhanced redundancy.• Enhanced the Network and improved System integrity and Security. • Enforced tight security measures including latest McAfee and Antigen engines. • Upgraded Email servers to Windows 2003 Operating System.• Implemented ITIL and became ISO Certified.• Developed cross-training and knowledge transfer programs.

Mclean, Va, Us

Report to the C.E.O. In charge of setting up the corporate Data Centre, head office and all regional offices throughout Africa. Duties include defining business strategies and developing new markets for Iridium services in North Africa and Middle East, and evaluating and appointing Service Providers. Responsibilities include negotiating and obtaining Licenses and Contracts with government authorities. I liaise and coordinate with local authorities and government departments for issues/contracts related to the corporate businesses and employees. I also manage all corporate HR and Administration Departments. Major Accomplishments:• Being the first employee in the company, Supported and advised the shareholders of new structure strategies, designed the Organization with key positions.• Developed and implemented the new corporate policies/procedures, and employees compensations and benefits.• Successfully set up the Head Office, the Gateway Business Systems, the NOC and Data Center.• Successfully set up the Regional Offices in Turkey, Johannesburg, Cape Town, Abidjan and Nairobi. • Successfully negotiated with Tanzania Authorities and obtained the Operating Licenses and appointed Service Providers.• Negotiated and finalized contracts between Saudi Telecom and Iridium Africa to handle the calls traffic between our Gateway in Jeddah and British Telecom.• Recruited and employed over 200 staff in Dubai and Africa

Managed the company’s High Level projects with Government Agencies including finalization and implementation. Duties included analyzing the customers’ current system, designing and recommending a sophisticated Solution to meet their requirements. In charge of defining and qualifying new products and finalizing agreements with International suppliers. Developed new business strategies and set up Sales & Marketing Plans for launching new Products. Major Accomplishments:• Successfully managed and implemented turnkey solution for the Driver’s License and Car Registration Automated Issuing System (both Software and Hardware) for Ras Alkhaima Police, UAE.• Successfully finalized and implemented the Secured turnkey solution ID Cards Issuing System (both Software and Hardware) for The Ministry of Foreign Affairs in Qatar.• Successfully finalized and implemented the MasterCard, ATM, and VISA Cards Issuing System (both Software and Hardware) for Commercial Bank of Dubai, Commercial Bank of Qatar and Arab Bank.• Negotiated and finalized Three Hardware Agencies from the U.S.A. and Europe.

Reported to the World Wide Vice President of Operations. Managed the Linear Division including Engineering, Production, Sales, Finance, HR and Administration Groups. Duties include restructuring the new division, develop new operating strategy, recruit manpower, identify training needs and set budgets. In charge of World Wide Linear Operations and Cost Reduction Projects. Major Accomplishments:• Set up the new Division in California, defined Goals and Strategies.• Planed and successfully set up a new manufacturing Plant in Malaysia and transferred the Production Line from U.S.A. • Increased Operating capacity by 30% and reduced Test Cycle Time by 45%.• Headed the Purchasing Committee in negotiating multi-million Dollar deals with major computer testing companies (LTX, Teradyne, and Sun Systems).• Feb. 90 – Mar. 92 Test Engineering Manager, National Semiconductor - Arizona, U.S.A Reported to the Managing Director. Managed the Product and Test Engineering Department. In charge of Engineering, Operations, Quality Control, Yield Enhancement and Customer Service. Major Accomplishments:• Defined the Department Goals and Operating Strategies.• Improved Electrical Test Yields and Pack-outs from 77% to 90%.• Reduced the QA (Group A and Life Test) failures by 40%, and AIQL PPM failures from 700 PPM to 100 PPM.• Reduced the test cycle time by 2.8X which increased system utilization by 65%. • Planed and executed the transfer of the Military Operation Plant from Arizona to Main, USA, and built the new Organization and recruited the staff. Jan. 88 – Jan. 90 Test and Product Engineer, National Semiconductor - Arizona, U.S.A.Designed and developed Software Applications and Hardware components for testing Analog Integrated Circuits. Duties include Customer Service, Failure Analysis and writing Technical Manuals and Test Procedures.