Maher Rashed Email & Phone Number

Egypt

Cairo, Egypt

Cairo Governorate, Egypt

Design Monitoring platforms for Vodafone’s Europe OP-Cos.Leading onsite workshops to introduce various HP monitoring solutions, discover the infrastructure & gather the monitoring requirements for Vodafone UK & Qatar Markets.Responsible for delivering the solution HLD & LLD documents to the implementation team.Involved in delivering the network architecture for the solution.Main focal point between the team & the customer.Technical Analyst lead for the Management Analytics solution.

Smart Village

Operate and maintain the Service Management Mediation Nodes based on daily working hours & On call basis.Solve individual or global internal/external customers complains. Report and escalate the network problems according to the agreements & rules.Implement required network changes with minimal impact on the customers. Ensure Mediation & Revenue Assurance KPIs are met via daily monitoring on the performance reports.Responsible for aligning the Finance revenue assurance team with the different activities that may impact the Company RevenuesEnsure meeting the agreed KPI’s with the finance Revenue assurance to maintain the company revenue reporting.Responsible for implementing preventive actions and recovery plans for the impacted customers caused from the system outages.Rolling out all the Upgrades and packages applied on the Mediation & VPN.Setting the daily Housekeeping/Preventive maintenance to all Multi-mediation, VPN nodes.Review the daily backup reports and take preventive actions for failed backup to all Multi-mediation, VPN nodes.

Smart Village

•Support engineer for Vodafone Prepaid Charging System [Ericsson CS 5.0] (SDP, VS, AIR, AF, CCN).•Support engineer for Mobile Broadband Charging system MBC2.0 (Data Charging System).•Support engineer for Vodafone Payment services such as E-Topup system (voucher recharge system), Advanced Credit, Balance Transfer and International Balance transfer, Payment Gateway, IVRs (Interactive Voice Response) and Vodafone Money Transfer (Vodafone Cash system).•Support engineer for Messaging Systems, Call Completion and MCK (Missed Call Keeper) services “Open Mind and Tekelec” Products.•Support engineer for USSD System Structure “Open Mind” Products.•Developing alarming tools and customized scripts to enhance network monitoring. •Solving individual or global internal/external customers complains through remedy system (Seibel) or mails.•Reporting and escalating the network problems according to the agreements & rules.•Implementing required network configuration and operational changes including upgrades & expansions with minimal impact on the customers. •Performing housekeeping and system monitoring to prevent problem before its occurrence. •Act upon escalated alarms/complains from the services operations front line Team.•Launching commercial projects/prepaid customers promos’s and applying the required testing according to the agreed KPI’s.•Escalating and following up problems with vendors & 2nd line, evaluate & implement their recommendations.•Keeping all systems related documents are updated. •Knowledge transfer for the whole team for any new systems/services as per attended courses or agreed meetings.

Smart Village

Second line of support for Vodafone Prepaid Charging System [Ericsson CS 5.0] (SDP, VS, AIR, AF, CCN).Second line of support for Mobile Broadband Charging system MBC2.0 (Data Charging System).Solving individual or global internal/external customers complains through remedy system (Seibel) or mails.Reporting and escalating the network problems according to the agreements & rules.Implementing required network configuration and operational changes including upgrades & expansions with minimal impact on the customers. Performing housekeeping and system monitoring to prevent problem before its occurrence. Act upon escalated alarms/complains from the services operations front line Team.Launching commercial projects/prepaid customers promos’s and applying the required testing according to the agreed KPI’s.Escalating and following up problems with vendors, evaluate & implement their recommendations.Keeping all systems related documents are updated. Knowledge transfer for the whole team for any new systems/services as per attended courses or agreed meetings.

Smart Village

Solving customer’s technical complaints escalated from customer care through service request or mail within cases SLA.Solving roaming customer’s technical complaints escalated from customer care through service request or mail within cases SLA.Escalating Cases to support in case of needed after performing all troubleshooting and providing the conclusion.Following up on Support Teams in order to ensure solving customer complaints within the agreed SLA.Raising a flag in case of discovering bug in service or repeated case in order to apply a corrective action by whether support or development teams.Testing networks outside Egypt for foreign customers roaming on Vodafone Egypt network.Attending handover sessions.Suitable Response to work flow.Performing the job according to KPIs, company security standards and rules.Admin on the HLR.Working on three rotational shifts.

Bachelor Degree, Communication Engineering

Thanweya Amma, Thanweya Amma