Maher Sagrillo Email & Phone Number

- Receive customer and internal calls and tickets, and provide technical and architectural solutions for customer issues. This includes critical business-impacting issues, long-standing projects, engineered solutions specific to customers, etc.- Handled critical customer production issues as emergencies were declared, many times solo, and resolved over long troubleshooting calls. Then provided detailed root cause analysis and summaries for leadership.- Utilized VMware products daily and in both wide variety and complexity in establishing and troubleshooting customer environments, from connection servers to desktops, RDS hosts, AD integration, networking, NSX firewalls, ESXI management, NSX firewall issues, etc.- Spent a full month on the internal Build Team, creating an entirely new customer environment from start to finish, including all VMware and Microsoft components, desktops, AD, networking, etc. The customer was then graduated to production support without issue. - Communicated extensively with technical teams from many Dizzion vendors while coordinating with customers on multi-team bridges, and simultaneously working to resolve their issues.

Denver, Colorado, United States

- Manage active directory, 45+ production/qa/staging servers, vmware, firewall, internal networking, NTFS file server structure, active staff mapping solution, auditing of employee activities and permissions with personally scripted tools, server monitoring, and more, for a company of 400+ employees.- Create systems and networking solutions to growing company needs and infrastructure, utilizing software, scripting, and continuing clear and effective network interactions / topology.- Enforce and provide solutions to potential security issues for internal network structure and remote employees, including thin client solution management and troubleshooting.- Install, repair, maintain, move, and organize physical server hardware and equipment at company headquarters including SANs, switches, APCs, racks, servers, etc.- Communicate with many third party vendors for firewall, software, data retention, hardware, failover, etc.- Ensure compliance with PCI auditing, and equipment/inventory/asset tagging.

Denver, Colorado, United States

- Provided highly-surveyed customer service to business owners and tech professionals regarding VoIP equipment and business phone networks/topology.- Managed sensitive business account / customer information and billing.- Investigated and solved issues with VoIP phones, TV, business fibre/cable internet, and other products for businesses provided by Comcast.- Used more than 15 different pieces of proprietary software to perform this position, from phone switches to accounting software.