Maher Shamim Email & Phone Number

Michigan, United States

Macomb County, Michigan, United States

Detroit, Michigan, United States

 Basic understanding of enterprise platforms and operating systems and all the infrastructure layers, hardware, OS, virtualization, storage, network, database and security etc.Working with active directory  Build report and gather problem details from service desk customers. Use Service Desk scripts and other knowledge articles to gather appropriate data. Prioritize incidents and service requests according to defined processes. Escalate incidents with accurate… Show more  Basic understanding of enterprise platforms and operating systems and all the infrastructure layers, hardware, OS, virtualization, storage, network, database and security etc.Working with active directory  Build report and gather problem details from service desk customers. Use Service Desk scripts and other knowledge articles to gather appropriate data. Prioritize incidents and service requests according to defined processes. Escalate incidents with accurate documentation to suitable technician, when required. Record, track, and document the service desk incident within the Service Desk application. Identify and learn appropriate software and hardware used and supported by the organization. Knowledge of standards in IT architecture and infrastructure and strong problem-solving capabilities Show less

Herndon, Virginia, United States

 An experienced QA analyst with design test scenarios, identify test data, create test cases, execute test cases, identify/report defects, and verify defects. Performed software simulation development along with unit, integration, system, regression, sanity, safety, and security testing. Worked with SoapUI Pro and Postman software. Worked with API, web services, and warehouse database. Knowledge of the Software Development Lifecycle and methodologies. Have good… Show more  An experienced QA analyst with design test scenarios, identify test data, create test cases, execute test cases, identify/report defects, and verify defects. Performed software simulation development along with unit, integration, system, regression, sanity, safety, and security testing. Worked with SoapUI Pro and Postman software. Worked with API, web services, and warehouse database. Knowledge of the Software Development Lifecycle and methodologies. Have good hands-on experience with SQL queries. Have basic concepts about automation test, JIRA, Java, and Python programming. Show less

Bachelor'S Degree, Information Technology

Associate'S Degree, Information Technology