o Maintaining existing systems and applications;o Provide system technical support post-implementation phase including bug fixing and patch testing;o Identifying changes to existing business processes, improving existing processes, and creating new processes to meet the specific requirements of departments / projects;o Collaborating with other departments to understand the business and system requirements;o Collaborating and working with internal and external development teams;o On-going support on retail loans module after go-live; o Automation of bulk operations;Oracle Flexcube Stream Lead - Retail Loans Module:o Identify gaps and prepare requirement specification documents for loans module and clear them with Oracle representatives;o Negotiate on workarounds and signing-off on documentation;o System testing;o Provide solutions and discuss requirements related to migration of existing loans;o Provide solutions and discuss requirements related to integration of existing systems with FCUBS;o Provide training to bank employees on the systems during implementation phase;

o Designed and developed a data mart using Qlikview that is used for Qlikview’s dashboards and department’s reporting;o Implemented CLD’s dashboard within the Bank’s dashboard using Qlikview;General:o Developed an automated SQL process using MS Access and VBA that calculates the Bank’s retail portfolio exposure and provision amounts for consumer lending products;o Created routine queries and excel templates for the department’s internal reporting, reporting to other departments, reporting to upper management, and reporting to the Central Bank of Lebanon;o Created a monthly portfolio assessment report for Bank’s management, network managers, and branch managers that analyze and assess branches’ performance in terms of lending (productivity by month for each product, NPL delinquency and risk, provisions by branch, and collection effort on non-performing loans);o Worked with a group of analysts every end-of-year to assess the bank’s lending criteria by customer profile and delinquency rates for each profile category thus providing the department a clear criteria for lending;o Provided management with adhoc data and reports upon request;o Provided data for credit scoring and created an MS access tool that calculates a score for each loan application;o Liaison between the consumer lending department and IT department for system enhancements. o Requested enhancements / revamp to Bankmate related to consumer lending applications after assessing these changes with the department and management;o Performed testing on the core banking system (Bankmate) after each development;o Created tools that generate automatic emails by using the core banking system and email templates for analysts to inform branches / concerned parties of the loan status on several phases of the loan process;o Proposed enhancements by developing MS Access applications using VBA in order to automate manual department operations;

Supervised, revised, and tested the implementation of Sungard Asset-Liability Management System (ALM);Own and load Sungard Profitability system and attend to all requested enhancements;Document database fields, update system data dictionaries, and maintain documented requirements of reports;Coordinate systems development and enhancements with IT;Test IT programs related to MIS department;Run MIS reports on a periodic basis;Maintain MIS Microsoft Access files and generate periodic reports;Automate banking reports, central bank reports, and external auditors' reports using SQL queries, SQL server, Microsoft Excel, and Crystal Reports tool;Convert MIS Access reports into automated SQL jobs;Support various departments by data extracted from the database;Attend to MIS requirements bank-wide;

Perform Information Reports using SQL queries and a report generator tool; Perform Technical System Support;Provide support for users on all Hospital Information System Applications and advise staff on appropriate action;Support Billing staff on IT-related financial problems;Perform testing of IT developed applications before being installed on the system;Perform testing of newly developed programs by vendors before installing these programs on the system;Contact the vendor when a bug is reported;Contact the vendor when an enhancement is requested;

Processed NSSF bills;Responsible for NSSF filing;Clerical work;Contacted attending physicians for bill processing;