Maher Abbo Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Harvey Nichols - Dubai

Responsibilities: • Exceptional client experience and after sale service to every client to maximize sales achievements and exceed job objectives.• Actively developing new clients' and maintaining loyal clients' relationships.• Support and assist my line manager and team to excel our business plans and expose outstanding atmosphere to internal and external clients.• Brand ambassador in terms of professionalism, grooming, and comply to all organization standards and procedures.• Participate in store VM standards and back of house controls and procedures.- My achievements in the role:1. Managed to be one of top 3 sales and KPIs achievers in my department all time.2. One of highest scores in client delight responses always, “Net Promoter Score” system.3. Developed own clientele database and built long-term relation to our clients.4. Performed more than 40 brands’ trainings and team activities to my team.5. Having the knowledge in 30 brands across footwear department in HN, with being reliable and trust worthy support to my team and managers, and assigned to train new joiners.

Porsche Design - Mall Of The Emirates, Dubai

Responsibilities: • Demonstrate brand ambassador by giving strong product knowledge with luxurious customer service to achieve my job objectives, KPIs, and sales’ targets consistently. • Enhance our customers’ loyalty and enrich our customers database.• Assist my line manager and team to achieve our business plans and key performance indicators.• Consistently comply with all standards and procedures of the company, brand, and customer service and strive to exceed my job objectives and sales achievements.• Participate in all stock controls and processes like receiving, tagging, special orders, repairs, follow up, and stock take events.• Work with VMs & marketing team on merchandise and marketing implementation, or lunching new brand’s event.• Maintain cash controls like safe and daily safe handovers, daily banking, selling transaction process, along with required documentation and reports.

Georg Jensen - City Walk 2, Dubai

Responsibilities: • Assist my line manager and team to excel our business plans and key performance indicators.• Provide exceptional customer service to our clients.• Develop long term relations with our customers through sale process and after sale services.• Handle private viewing and sale when requested by our “VVIP clients”.• Maintain a strong customer database to highlight special events, discounts, and new arrivals to our clients.• Support in all Stock controls and processes like receiving, tagging, special orders, repairs, daily stock count, or stock take events.• Ensure excellence of visual products display and cleanliness in all boutique areas including sale point, signages, and lighting according to the brand’s standards.• Proactively maintain cash controls like safe and daily safe handovers, daily banking, selling transaction process, along with required documentation and reports.- My achievements in the role:1. Possess strong experience in luxury customer service by developing my previous skills and knowledge in this role.2. Involved in 1 boutique opening and 2 stock takes.3. Undertake main responsibility of all jewelry & watches display.

American Eagle Outfitters - Mall Of The Emirates, Dubai

• Work closely with store manager to support achieving our store KPIs and business plans on monthly and yearly basis.• Ensured my team’s understanding and complying to the organization’s policies and procedures and constantly exceeded our customers’ expectations.• Conduct briefings to propose goals and ensure necessary communication to the team.• Developed strong relationships in and out the store to enhance our business progress.• Managed stock flow and levels starting from ordering or receiving to tagging to display.• Conduct trainings and development plans for associates with motivation, setting goals, performance reviews, and constructive feedback.• Managed developing strong customers database along with strong relations with our customers.• Shadowed perfectly the absence of my store manager in communication with higher management and leading the team.- My achievements in the role:1. Improved my department KPIs performance from 40-45% up to 60-65%.2. 3 individuals promoted in my department through 2 years.3. Involved in 1 store opening and 3 stock takes.

Bath & Body Works - Mall Of The Emirates, Dubai

• Provided exceptional customer service with joyful shopping experience to all our customers.• Enhanced our customers’ loyalty and assisted to enrich our customers database.• Confirmed stock availability and followed up our customers’ requests and special orders.• Consistently supported my manager and team to achieve our tasks & business plans successfully.• Consistently complied with all standards and procedures of the company, brand, and customer service and had exceeded my job objectives.• Worked with VMs & marketing team on merchandise and marketing changes, or lunching new brand’s events.• Undertake responsibility for all administration work in the store.- My achievements in the role:1. Reduced costs of testers and damages by up to 40%.2. Involved in 3 stores opening and 4 stock takes.3. Promoted to “Assistant Store Manager” due to high performance and success in “Grow with Us” training program in team leading.

Bachelor Of Applied Science - Basc, Computer Science, Good

Scientific Secondary School Degree, Computer Science, Very Good