Maher Abdallah Email & Phone Number

Clifton, Va, Us

Rockville, Maryland (Md), Us

Rockville, Maryland (Md), Us

Arlington, Virginia, Us

On assignment with NHTSA at the U.S. Department of Transportation➔ Successfully manage project deliverables and schedules, resulting in the timely delivery of high-quality projects.➔ Directly manage 3 team members and provide support to elevate the team’s skill sets and effectiveness, resulting in increased productivity and improved project outcomes.➔ Translate and simplify complex business requirements provided by project stakeholders in a fast-paced Agile team environment, resulting in successful project outcomes.➔ Continuously participate in user acceptance testing (UAT) to validate requirements and ensure successful delivery of exceptional end products to project stakeholders.➔ Assist product owner and Agile team in meeting sprint deliverables and timelines presented by the development team using JIRA and Confluence project management tools, resulting in timely delivery of high-quality products.➔ Utilize Agile methodology to oversee operations and servers as the key point of contact for all client representatives, resulting in increased client satisfaction.➔ Analyze and evaluate results, identifying patterns of compliance and failures, and provided a summary report of findings, resulting in improved compliance outcomes.➔ Create new program scripts to obtain information and generate reports using SQL, resulting in improved efficiency.

Fairfax, Virginia , Us

➔ Enforced Virginia State Criminal and Traffic Code, responding to calls for service, and conducting criminal investigations, resulting in the successful apprehension and prosecution of criminal offenders.➔ Calmly managed emergency situations using effective interpersonal and problem-solving skills, resulting in the safe resolution of high-stress and high-pressure situations.➔ Wrote detailed incident reports, affidavits, and search warrants while conducting complex criminal investigations.➔ Prepared reports and presented case files for detailed courtroom testimony, resulting in successful prosecutions.

➔ Implemented new customer service technologies and tools, including CRM systems and customer feedback software, to improve service quality and efficiency.➔ Developed and implemented customer service policies and procedures to ensure high-quality service and customer satisfaction.➔ Led customer service initiatives, such as customer loyalty programs and customer outreach campaigns, to improve customer retention and satisfaction.➔ Handled the financial transactions of ten major accounts with annual revenue ranging from $30,000 to $500,000.➔ Collected deposits and payments, arranged for billing, and formulated accounts payable reports to follow up with customers.

Fairfax, Virginia , Us

➔ Observed and assisted in patrol operations and police administration.➔ Reviewed officer incident reports before submission to supervisor.➔ Assisted members of the FCPD Helicopter Division in research and analysis on Narcan for overdose and medical purposes.

➔ Improved operational safety and customer satisfaction by performing detailed multi-point inspections and general maintenance on a high volume of vehicles.➔ Achieved proficiency in diagnosing, maintaining, and repairing automotive systems to ensure efficient and reliable vehicle performance.➔ Successfully met and exceeded customer expectations and company standards by working independently in a fast-paced environment.➔Collaborated effectively with a team of experienced technicians, adhering to strict regulations and safety precautions to achieve outstanding results.➔ Demonstrated expertise in testing components and systems by utilizing diagnostic tools and special service equipment, leading to accurate diagnoses and successful repairs.

Bachelor'S Degree, Criminology

Certificate, Data Analytics & Visualization