Catherine Maher Email & Phone Number

Philipstown, Ny, Us

Remote

Manage and ensure smooth integration and configuration of clinical application tools across LifeStance practices nationwide, guaranteeing optional functionality and usability for healthcare professionals and patients. Collaborate closely with internal deployment teams to ensure alignment with organizational goals, offering essential functional support, thorough documentation, and efficient workflow process enhancements. Perform regular QA Testing and audits to maximize the efficiency and effectiveness of tools designed to enhance patient care and operational workflows.LifeStance Health is a behavioral health care company focused on providing evidenced-based, medically driven treatment services for children, adolescents and adults suffering from a variety of mental health issues in care settings that include acute inpatient, partial hospitalization, intensive outpatient, outpatient, community-based and in-home.Our Vision: A truly healthy society where mental and physical healthcare are unified to make lives better. Our Mission: To help people lead healthier, more fulfilling lives by improving access to trusted, affordable and personalized mental healthcare.Our Values:* Delivering Compassion - We care for people unconditionally and act with empathy always.* Building Relationships - We are collaborative, building enduring relationships to achieve more together.* Celebrating Difference - We respect the diversity of every individual’s lived experiences.

Carmel, Ny

LifeStance Health-NY (FKA Carmel Psychological Associates)Comprehensive operational support to a bustling mental health practice spanning Westchester, Putnam, and Dutchess Counties, serving over 100 clinicians. Played a pivotal role in orchestrating the administrative rollout of TeleHealth services amidst the COVID-19 crisis. Core competencies include:• Collaborating with Team Leaders, Managers, and Department Heads to develop and refine administrative procedures.• Creating and maintaining clear operational guides to uphold consistency in operations.• Delivering direct end-user support and training for EHR-system utilization.• Overseeing facilities management.• Managing social media channels and website upkeep.

Telecommuted

Recruited by the CEO to deliver customer support for Keep.com, an e-commerce shopping concierge service.• Managed online purchases, returns, and customer inquiries promptly, liaising with retailers and shippers.• Recognized as the team's problem-solving expert, assisting colleagues with challenging cases.• Collaborated with senior management to craft compelling content for company emails.• Received commendations for initiative, professionalism, and exceptional communication skills in performance evaluations.

Provided social media and business management assistance to holistic practitioners looking to establish an online community presence. Services offered include, but were not limited to: (1) Social Media Planning & StrategyProfile Setup on sites such as: Facebook, LinkedIn, Twitter, Pinterest(2) Social Media Management & MonitoringCreated compelling and intuitive content for social media to engage and grow an audience; culled the internet for discussions and articles to engage online audience participation. Responded to feedback, messages and comments. (3) Virtual Business/Marketing ManagerServed as the “liason” between the Business Owner and administrative team. Created marketing tools such as brochures, flyers and business cards, website creation utilizing current template services (such as Vistprint,, Weebly, Wordpress, etc). Responded to and interfaced with clients.

Ny, Ny

Recruited to play a key role in the inception of this dynamic Internet start-up, assumed responsibility for the acquisition, training, and administration of a diverse pool of over 700 external contractors, affectionately referred to as "Guides".• Acting as a liaison and ombudsman for the independent contractor community, I spearheaded the development and management of this vital community through various channels, including bulletin board and chat moderation, as well as daily e-newsletters. This involved fostering a supportive and engaging environment, addressing concerns, and facilitating productive communication.• I orchestrated the successful launch of training programs and comprehensive documentation for over 200 network chat rooms and bulletin boards, ensuring that each Guide was equipped with the necessary tools and resources to thrive in their role.• Additionally, I conceptualized, developed, and oversaw the ongoing management of a private intranet site and bulletin board, serving as a centralized hub for communication, collaboration, and resource-sharing among Guides. This platform played a pivotal role in fostering a sense of community, facilitating knowledge exchange, and streamlining operations.

Initially hired for administrative duties in Bulletin Board Operations. Was soon assigned to the launch of Prodigy’s CHAT product and contributed heavily to its immediate and ongoing success.• Fostered the growth of online communities (and usage) through the development of online chat events.• Provided online and phone support for chat community; including member help and grievances, documentation and policy enforcement.• Responsible for the development and management of a community of chat and web moderators.

Psychology

Activities and Societies: Honors Program, Phi Sigma Tau Honors Society

Education record