Maher Faissal Email & Phone Number

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

• Led end-to-end operations of several concurrent projects for multi-national banks and Fintech companies by managing resources, mitigating program risks, steering project teams, and preparing statements of work..
• Directed major cards infrastructure replacement for a large Saudi bank by migrating existing credit and debit cards to the new FIS Cortex CMS with Fraud and 3D Secure services.
• Spearheaded the integration of a top Saudi Fintech company's digital services with Temenos T24 CBS with zero downtime while implementing non-Bank issuer (MADA) and upgrading QR payments to EMVCo compliant SAQR.Three.
• Accomplished installation of the Apex instant cards issuance and inventory management systems.
• Led installation project of the self-service smart card issuing kiosks.A Top Bank in Egypt
• Achieved successful implementation of the FIS IST Switch upgrade and the Cortex CMS for prepaid cards.

Saudi Arabia

• Strategize and lead disaster recovery and business continuity exercise for Cortex and IST/Switch to maximise platform uptime while minimising downtime.
• Deliver data insight, project management, and service incident management support to the debit cards team while facilitating the implementation of a large Saudi Bank's FIS Cortex CMS and IST/switch.
• Realise e-commerce card on file and transit payment capabilities by upgrading the Member Bank Interface (MBI) to version 6.0.12.
• Avoid project delays by implementing risk management strategies, tracking project progress, and removing process bottlenecks.
• Drive enhancements to the Member Bank Interface (MBI) version 6.0.11 and 6.0.12 by implementing IST/Switch.
• Perform modifications to the SMS template to ensure alignment with the Saudi Central Bank (SAMA) standards and protocols.

Lebanon

• Served as the PM for a significant CRM replacement from Microsoft Dynamics to Oracle Siebel $2 M and a major intranet migration from a static HTML site to DNN 7 $0.5 M.
• Fostered congenial relationships with local and international software vendors, such as Oracle and Netiks, while dealing with heads of departments from HR, marketing, and retail banking to achieve cohesive objectives
• Realised digital transformation by improving BI reporting, steering SharePoint development, implementing CRM, while ensuring security best practices were in place.
• Supervised application development process for sales incentive scheme, wedding accounts, power of attorney, FATCA due diligence, and standing orders.
• Extended support to 60 branches with 2500 employees on application development, BI reporting, AND intranet portal management.

United States

• Planned and delivered Hancock Bank's in-house CRM system integration project for the merger with Whitney Bank.
• Improved tracking of foreclosed properties for sales by overhauling UI/UX of the bank's real estate system.
• Optimised loan verification application process for lending services department by managing requirements gathering process and executing business analysis.
• Led integration of several apps for the Hancock / Whitney Banks merger while coordinating with top global consulting and advisory services corporations, such as Accenture.
• Collaborated with the bank's business departments such as loans¸, retail, commercial banking, and HR to achieve long-range goals.

United States

• Served as the Microsoft Exchange Server Administrator and Systems Admin to deliver level 3 Support for the bank while augmenting system security and integrity.
• Trained, developed, and led level 1 and 2 analysts to set up a test lab mimicking the IT production environment of the bank's Microsoft exchange solution, BlackBerry enterprise server, and McAfee security.

United States

• Led a high-performing team of four on ERP implementation while organising training sessions, conducting periodic performance reviews, and uplifting team morale and spirit.
• Delivered functional improvements and on-site training for diverse BAAN 5.0c ERP modules, including sales quotations, sales order booking, production control, warehousing, and finance.
• Rendered robust IT support to over 400 users with a team of 4 on server/network security and ERP implementation.

Saudi Arabia

• Effectively administered and supported the BAAN 5.0c ERP (aka Infor LN) for around 30 associates.
• Managed and maintained 50 desktop PCs and 5 servers via Microsoft Active Directory and Veritas Backup Exec.

Master'S Degree In Computer And Information Sciences, Computer And Information Sciences, Gpa 3.83 | Honours

Activities and Societies: Alpha Iota Mu

Bachelor'S Degree In Computer Science, Minor In Communication Arts (Journalism)