Led end-to-end operations of several concurrent projects for multi-national banks and Fintech companies by managing resources, mitigating program risks, steering project teams, and preparing statements of work. Established retail banking standing orders' payment scheduler with structured payment messages and BI reporting for Bankmed (Lebanon).Banks in Saudi Arabia• Directed major cards infrastructure replacement for a large Saudi bank by migrating existing credit and debit cards to the new FIS Cortex CMS with Fraud and 3D Secure services.• Spearheaded the integration of a top Saudi Fintech company's digital services with Temenos T24 CBS with zero downtime while implementing non-Bank issuer (MADA) and upgrading QR payments to EMVCo compliant SAQR.Three Large Banks in Qatar• Accomplished installation of the Apex instant cards issuance and inventory management systems.• Led installation project of the self-service smart card issuing kiosks.A Top Bank in Egypt• Achieved successful implementation of the FIS IST Switch upgrade and the Cortex CMS for prepaid cards.• Facilitated Egypt's first digital bank to set up cards and a fraud detection system.𝗛𝗮𝗻𝗰𝗼𝗰𝗸 𝗕𝗮𝗻𝗸 𝗮𝗻𝗱 𝗪𝗵𝗶𝘁𝗻𝗲𝘆 𝗕𝗮𝗻𝗸, 𝗨𝗦𝗔• Managed a bank merger project of Hancock/Whitney Bank for seamless integration of all banking software applications. • Strengthened banking certification processes of payment network in cards and non-card industries while executing NICE Actimise FATCA due diligence banking compliance solution at Hancock Whitney Bank (USA).

• Strategize and lead disaster recovery and business continuity exercise for Cortex and IST/Switch to maximise platform uptime while minimising downtime.• Deliver data insight, project management, and service incident management support to the debit cards team while facilitating the implementation of a large Saudi Bank's FIS Cortex CMS and IST/switch. • Realise e-commerce card on file and transit payment capabilities by upgrading the Member Bank Interface (MBI) to version 6.0.12. • Avoid project delays by implementing risk management strategies, tracking project progress, and removing process bottlenecks.• Drive enhancements to the Member Bank Interface (MBI) version 6.0.11 and 6.0.12 by implementing IST/Switch. • Perform modifications to the SMS template to ensure alignment with the Saudi Central Bank (SAMA) standards and protocols.

• Served as the PM for a significant CRM replacement from Microsoft Dynamics to Oracle Siebel $2 M and a major intranet migration from a static HTML site to DNN 7 $0.5 M. • Fostered congenial relationships with local and international software vendors, such as Oracle and Netiks, while dealing with heads of departments from HR, marketing, and retail banking to achieve cohesive objectives• Realised digital transformation by improving BI reporting, steering SharePoint development, implementing CRM, while ensuring security best practices were in place. • Supervised application development process for sales incentive scheme, wedding accounts, power of attorney, FATCA due diligence, and standing orders.• Extended support to 60 branches with 2500 employees on application development, BI reporting, AND intranet portal management.

• Planned and delivered Hancock Bank's in-house CRM system integration project for the merger with Whitney Bank.• Improved tracking of foreclosed properties for sales by overhauling UI/UX of the bank's real estate system.• Optimised loan verification application process for lending services department by managing requirements gathering process and executing business analysis.• Led integration of several apps for the Hancock / Whitney Banks merger while coordinating with top global consulting and advisory services corporations, such as Accenture.• Collaborated with the bank's business departments such as loans¸, retail, commercial banking, and HR to achieve long-range goals.

• Served as the Microsoft Exchange Server Administrator and Systems Admin to deliver level 3 Support for the bank while augmenting system security and integrity.• Trained, developed, and led level 1 and 2 analysts to set up a test lab mimicking the IT production environment of the bank's Microsoft exchange solution, BlackBerry enterprise server, and McAfee security.

• Led a high-performing team of four on ERP implementation while organising training sessions, conducting periodic performance reviews, and uplifting team morale and spirit.• Delivered functional improvements and on-site training for diverse BAAN 5.0c ERP modules, including sales quotations, sales order booking, production control, warehousing, and finance.• Rendered robust IT support to over 400 users with a team of 4 on server/network security and ERP implementation.

• Effectively administered and supported the BAAN 5.0c ERP (aka Infor LN) for around 30 associates.• Managed and maintained 50 desktop PCs and 5 servers via Microsoft Active Directory and Veritas Backup Exec.