IT software, network and hardware project management(from initiation to closure).Procurement of IT equipment/hardwaresupport and administration of enterprise software

·5 years’ experience as IT SD Manager managing a portfolio of software, hardware and infrastructure projects from start to finish in a cross functional team (3-10) serving ~200 users achieving consistent positive results for stakeholders and ensuring project delivery on time and on budget.·Manages IT accounts efficiently and plans budget $500k-$1M/year, resulting in 30% savings yearly since 2017 after classifying all reusable hardware and software assets·Maintains close connection between the IT Department and key stakeholders and earns their trust by serving as the first POC for stakeholders and creating a more strategic partnership between executives·Collaborates closely with project members to identify technical solutions, and quickly solve problems, and adjusts project plans to account for targets and staffing changes ·Communicates effectively with executive teams to align IT with AUB’s mission and goals resulting in 20% increase student enrollment in faculties over 5 years·Balances technical and management knowledge to produce functional requirements documents, road maps and user guides reducing on-boarding time of new tools by 25%·Led efforts to improve 10 applications and processes through rigorous data collection and analysis which decreased 40% of maintenance cost ·Met Hardware & Software upgrades/renewal consistently over 5 years driving 20% increase in customer satisfaction

·Authored key IT projects, utilizing solid communication, presentation, relationship-building skills and new operational processes in a team of 2-3 that led to a 30% increase of productivity ·Successfully executed two IoT projects: (1) Building Management System to enable monitoring and controlling sensors-based equipment, and (2) audio/video to maintain projectors and controllers across all engineering buildings·Managed the migration of the Petition system to achieve one single source of data for departmental collaboration·Directed the effort to document all software systems, meeting one of ITIL’s best practices·Regularly evaluated Graduate Assistants’ coding skills, and provided mentoring and hands-on training to strengthen their technical knowledge, resulting in better resolution of coding/software bugs·Rewarded the prestigious faculty service excellence award and promoted to IT Manager in 2017

·Migrated and upgraded legacy applications on a cloud-based platform slashing 30% of hardware cost·Implemented software version control increasing optimized collaboration among developers by 40%·Wrote requirements and technical documents (FRD and RSD) achieving one of ITIL’s best practices·Adhered to latest web and database high-standard technical recommendation leading to a 50% increase in security and efficiency of applications·Used technologies such as EF 6 with Visual Studio, JSON, jQuery, AJAX, HTML5 with JavaScript/ DOM, CSS3, bootstrap CSS, OOP, SOA (Webservices), TSQL, and ETL

·Researched technology solutions, presented recommendations, then developed >15 complex applications, realizing $500k in savings over 5 years·Defined customer expectations to develop clear project plans and played a key technical role in developing growth strategy and procedures·Accomplished paperwork automation by process-reengineering and decreased paper cost by 60%·Quickly addressed all software bugs, resulting in 35% increase of customer satisfaction·Ensured best practices were applied and utilized UML, VISIO, and use cases in documentation eliciting requirements and increasing productivity of developers by 30%

·Collaborated with the development team to enhance productivity and efficiency·Developed Microsoft web apps in recommended technologies to classify the pharmacy’s medications·Gained strong technical proficiency using various .NET technologies to implement invoice system·Implemented complex webservices, transactions, and XML to encrypt sensitive data on the system

*Developed asp websites+migration of ColdFusion websites.*Authored code fixes and enhancements for inclusion in future code releases and patches.*Built databases and table structures following RDBMS architecture methodology for web applications.*Worked closely with clients to establish specifications and system designs.