Jim Maher Email & Phone Number

San Diego, California, Us

Member of the global GTM operations leadership team responsible for anticipating the needs of leaders and users and translating them into a strategic business systems roadmap, and for optimizing the efficiency and user experience for all major systems and tools supporting go-to-market processes, including CRM and CPQ solutions on the Salesforce platform and LMS solutions on Saba. Lead global teams of product owners, technical enablement specialists, project managers, and data stewards. Partner with IT leadership to optimize the Agile Scrum application development lifecycle. ● Shepherd transformation from customized processes to industry best practices● Led vendor evaluation and application implementation of Sales Engagement and Sales Enablement apps● Implemented new Partner Relationship Management solution on Salesforce Experience Cloud● Partnered with Marketing Operations to re-implement Lead Management processes● Lead functional design of company-wide Customer Master Data Management transformation during implementation of Oracle Fusion Cloud ERP to ensure seamless cross-platform integration

Mount Laurel, Nj, Us

Member of the executive leadership team leading all customer-facing employees including customer support, professional services, marketing, sales, HR and non-core (acquired) product engineering teams. Defined and executed the technology vision for a new omnichannel customer support platform and digital customer experience to support growth through acquisition. Responsible for planning the integration of acquired companies, including communication plans for customers and employees. Restructured customer onboarding process; implemented team-based delivery methodology and one-to-many customer training offerings that reduce delivery cost, increase customer engagement, and fulfill the needs of wider segments of the customer base. ● Led evaluation of replacement Customer Service applications; implemented ServiceNow Customer Service Management (CSM) solution.● Grew utilization of web channel for customer support 19%, though equivalent reduction of phone and email channels

Mount Laurel, Nj, Us

San Mateo, California, Us

Product Manager for Salesforce CRM, CPQ, CLM, and sales enablement platforms. Led sales operations and enablement strategy. Managed the sales operations team and led the corporate CRM steering committee. Mapped business goals to CRM capabilities and architected scalable solutions. Partnered with other departments to identify cross-functional digital strategies to improve processes and data for customer experience initiatives and sales effectiveness. Managed event coordination for quarterly and annual sales meetings. Implemented forecasting, opportunity management, and account-based marketing (ABM) processes and technology.

San Francisco, California, Us

Success Manager to strategic (top 100) customers. Helped customers achieve the maximum value with Salesforce, ensuring that they utilized all their licenses and achieved their objectives while minimizing risk. Identified new opportunities and collaborated with sales and renewal teams to ensure full renewal and continued growth in annual contract values. Advocated industry best practices and recommended Salesforce.com product and platform functionality, courses and administrative services integral to the customer’s success.

New York, New York, Us

Managed strategic CRM, automation, and customer service consulting engagements at a Salesforce.com global strategic consulting partner. Led executive whiteboard/strategy sessions around sales, marketing, and customer support, and validated project plans and scope. Provided strategic consulting on sales and customer service processes, collaboration, communities, and application governance.

Austin, Tx, Us

Directed a team responsible for sales processes, methods, effectiveness, and performance management for ERP sales associates in the Americas. Global CRM governance board leader and divisional CRM/SFA process owner. Directed the administration team responsible for user support, project management, enhancements, and training for Salesforce.com and other sales applications, prioritized their projects, and managed project resources.

Austin, Tx, Us

Designed, developed, and executed sales associate development programs and sales process optimization. Redesigned sales process; created job aids, sales tools, sales playbooks, and sales enablement SharePoint portal. Managed sales representative on-boarding and continuing education programs. Developed and managed sales representative productivity scorecards.

Responsible for the development, growth, and management of ERP system sales business in a geographic region. Managed, directed, and coached new business account executives each carrying an annual quota of $1M. Managed sales cycles for ERP system upgrades, warehouse management systems, and e-commerce applications to existing customers with a personal $600K sales quota.

Sold ERP system upgrades, warehouse management systems, and e-commerce applications. Managed complex sales cycles and presented to C-suite executives of existing customers. Annual sales quotas up to $1.2M. • 2x sales club winner (2005, 2006), Rookie of the Year award (2005).

Us

Sold ERP application, technical, and EDI consulting services; training courses; and LMS platform subscriptions. • Sales club winner (2003), MVP award (2003).

Us

Conducted engagement management, implementation consulting, and program management for distribution ERP applications. Provided guidance on application and integration development best practices, functional and technical solution architecture and design, and platform education. Advised and mentored internal consulting teams.• Outstanding Performance awards for Sales Above Contract (2001, 2002) and Top Billing (2002).

Austin, Texas, Us

Wilmington, De, Us

Coral Gables, Fl, Us