Jon Maher Email & Phone Number

Leeds, Leeds, United Kingdom

Amplifying diverse voices and harnessing innovative methods to develop better policies, products and services.

Designing the Resettlement product portfolio, a group of complementary products designed to help prison leavers make the difficult transition from prison to the community and lead crime-free lives in the future.

Hippo Digital provide consulting in security and identity services, user-centered design, service design, agile delivery & lean UX. According to their website.

Jogging Bottoms / Couch

• Service design on the award-winning Shielded Vulnerable People service, getting support to those clinically extremely vulnerable to COVID-19.• Design on the X-Gov Services proof of concept as part of the GOV.UK account work.

The North

A gang of research & design rebels and outlaws with a state of the art usability lab in Liverpool.

Leeds, United Kingdom

Worked on the new NHS Login service.Tried to steal an ambulance.

Manchester, United Kingdom

Interaction Designer on the Teacher Payment Service Alpha, which is a recently commissioned 10-year pilot investigating how such payments can encourage recruitment and help with retention of newly qualified teachers. • Rapid prototyping to support ‘policy discovery’ for year 1 (using GOV.UK front-end)• Concept work on developing a consolidated 'teacher benefits' service that could flex and target specific subjects and regions in future• Created various artefacts to help land key messages and tell the story of our alpha findings to stakeholders of differing proximity to the project• Developed the interaction design plan for the extended scope work which will run in parallel to the private beta• Averaged 1.2 starbucks / day - personal best

UX consultancy helping the Popertee team deliver the MVP of their Discover & Measure propositions.

• Leading interaction design within the Digital Delivery Centre.• Principal user experience designer of the new Summary Care Record application.

Leeds / London

• UX architect of site information architecture for ee.co.uk• Lead UX for Shop & Checkout. Managed the optimisation cycle using qualitative eye-tracking testing and A/B & MVT testing.• Lead UX for £multi-million programme to optimise and automate the eCommerce platform.• Designed UI for major site functionality: Store Finder, Network Status Checker and Coverage Checker.• Designed global site elements such as navigation, forms, homepage and responsive module design.• Managed a team of Senior and Midweight UX designers, UI designers and UX copywriters.• Service design of Welcome journey for new and migrating customers.

Leeds, United Kingdom

• Lead UX in a team following a user-centred design approach to defining and designing responsive websites and native apps.• Used subject matter expertise and communication skills to envangelise UX and specifically ‘Mobile First’ across the wider business, stakeholders and potential clients, tailoring often-complex messages appropriately for different audiences.• Projects delivered include: EE brand launch – definition of responsive grid and UI framework for explore.ee.co.uk/ , EE Mobile TV, EE Film, EE Store Finder Refresh, Orange Mobile Shop, SOSH! Smartphone Testers, and significant NDA’d projects currently in-flight.• Active role in new business development and client services. Helping create successful proposal documents and lead pitches to external clients.

Leeds, United Kingdom

• Delivered a UX and content strategy to support new propositions within the Care Homes business. • After an audit of existing content, I worked with the in-house site management team to fill gaps, and align all content with the newly overhauled online brand.• Defined a new site taxonomy and mapped content to existing templates. • Proposed an AB test programme to validate, and ultimately improve upon the approach taken, against key metrics.

Leeds, United Kingdom

• Content/social media strategy, competitor analysis, data mining, persona development, sketch wireframing and high fidelity prototyping for new Agency website. Used the 'mobile first' approach to define hierarchy of information. • Developed a future A/B testing pipeline for further optimisation of the Agency site's performance. • Delivered a host of multi lingual sites for a leading British University. This involved requirement gathering, stakeholder management, managing a team of developers, budgetary and timeline control.• Defined and deployed a series of A/B tests for a leading British University to increase engagement with alumni members, and to increase course enquiries from prospective students.

Halifax, United Kingdom

• Defining and delivering a best-in-class regulatory compliant retail banking website, whilst aligning with the Group’s retails strategy of developing core personal banking relationships.• Optimising sales funnels for the savings and investments product areas of the Halifax & Bank of Scotland websites.• Primary driver of user-centred design approach that underpinned the Halifax Public Site Rebrand project.• Discovered opportunities & issues via qualitative and quantitative user-research, full UX site audit and competitor analysis. • Developed hypotheses and took them from wireframe, on to prototype to visual design, before deploying and measuring impact on the live site. • Defined the new information architecture and user flows for the Halifax public site. Reduced total live content by 90% thus improving efficiency of maintenance and reduced risk of regulatory breach.• Coordinated usability testing with members of the public to validate the concept of the breadcrumb navigation, and to ensure that the proposed taxonomy and labelling were both endorsed by users and optimised from an SEO perspective.

Halifax, United Kingdom

• Continual analysis of site metrics to identify issues and opportunities to provide focus for the iterative testing program. Produced proposal documents and reports for a wide range of stakeholders to ensure continued support of testing program.• Deeply embedded the process of creating personas, wireframes and prototypes into the team’s activities.• Ownership of the investments section of Halifax.co.uk. Initiatives delivered 27% uplift in financial adviser appointments booked (the primary performance indicator) and ISA Top ups increased by 47% year on year. • Completed a full product migration and FSA regulatory audit.

Toppermost Of The Poppermost

• Written, Produced & Mixed Music: for Record Companies: V2 Records, Pure-groove, 679, White Heat, Dance to the Radio, Fierce Panda, Nude Records, Universal Island Records, Hurricane SoundTracks and Universal Publishing; Television channels: Sky Sports, Channel 4, ITV, BBC1, BBC2 and Zone Horror; Radio Stations: including XFM, BBC Radio1, BBC Radio 2 & BBC 5 Live; Games Industry: including EA Sports.

Leeds, United Kingdom

• Have written copy for over 50 websites covering a wide range of subject matter, from financial services to music, sports, travel, interior design, crafts and manufacturing. Clients have included Halifax, Bank of Scotland, Scottish Widows, Universal Records, V2 Records.• Full social media management: blogging, podcasting, viral videos, fostering mailing lists, Myspace, Facebook, LastFM, Bebo, YouTube, and subsequently Twitter accounts.• Designed and developed a host of W3C compliant websites over nearly a decade as a freelance designer/developer, utilising skills in HTML, CSS and PHP, Wordpress, Photoshop, Illustrator and Dreamweaver.

Bradford, United Kingdom

Bradford, United Kingdom

Bachelor’S Degree

Education record