Instrumental in setting up the offshore delivery center, establishing a strategic presence to facilitate efficient project execution and cost-effective operations.As the Technical Head for the company, playing a crucial role in ramping up and mentoring the team to achieve high performance and productivity levels.Championed the conceptualization of innovative products across various domains, demonstrating creativity and foresight in addressing market needs and opportunities.Engaged with a Malaysian logistics company to conduct a comprehensive review of their IT business, proposing an IT roadmap and strategizing business expansion plans to drive growth and competitiveness.Led the development of an advanced forensic product to enhance crime scene investigation capabilities, leveraging cutting-edge technology and industry expertise.Successfully realized the traveler advanced health screening system, designed to address travel restrictions and safety concerns following the COVID-19 pandemic, demonstrating agility and responsiveness to evolving market demands.Spearheaded the development of the Unified Recruitment Platform, a transformative solution aimed at streamlining recruitment processes for the migrant workforce, optimizing efficiency and effectiveness in talent acquisition and management.

Steering the account for a leading US-based e-commerce conglomerate, overseeing the development and implementation of a new platform aimed at reducing time to market and increasing revenue by 40%.Implemented strategies to optimize project timelines and resources, ensuring successful project completion within tight schedules and budget constraints.Collaborated closely with cross-functional teams to mitigate risks and address challenges proactively, resulting in on-time delivery and high client satisfaction.Implemented engagement level people programs to increase employee satisfaction and foster a positive work environment, contributing to improved team morale and productivity.Organized team building activities to boost morale and promote collaboration among team members, enhancing teamwork and communication within the project team.

Led cross-functional teams in the design, development, and implementation of digital transformation initiatives, Next Generation API, and New IT programs across diverse domains, including Media & Entertainment, Telecom, Banking, Logistics, and Infrastructure.Adeptly handled key portfolios comprising of multiple programs & initiatives in a very cost effective, multi-site delivery modelReviewed new opportunities and conducted solution planning to address client needs and business objectives with cost effective solutions.Successfully managed the Decommission Factory initiative from inception to completion, delivering tangible business benefits and enhancing overall organizational performance.Achieved significant cost savings of approximately GBP 4.6 million through the decommissioning of redundant systems and infrastructure.Led the Automation agenda for critical processes, regression test suite using Selenium for user interface, SOAP UI for web services & Appium for device automation.Played a key role in talent acquisition, retention, and training activities, focusing on hiring experienced professionals and staff development.

Delivery of projects in e-Commerce, Telecom and Retail Domains, majorly for US, UK, and Japanese clients.Instrumental in transition of highly complex business processes and projects from onshore to offshore.Acted as a Functional Subject Matter Expert (SME), providing expertise in key business processes and guiding the team in completing deliverables.Played a pivotal role in grooming the team on essential business processes, ensuring alignment with project requirements and client expectations.Leveraged in-depth knowledge of industry standards and best practices to drive process improvements and enhance project efficiency.Collaborated with stakeholders to identify business needs and translate them into actionable project requirements.Facilitated knowledge transfer sessions and provided ongoing support to team members, fostering a culture of continuous learning and development.