Having completed post graduation in finance (2 years full time), I have worked for more than 17 years in banking for 3 of the best private sector banks in the area of Retail Banking Operations and have consistently performed. Currently I am working With Indusind Bank as National Head for Personal Loan Operations (Vice President). I am Responsible for setting up all operational processes for Pre Sanction processing, Post Sanction disbursement processing and Customer Servicing activities post disbursement. At ICICI Bank, worked for 10 years in the area of Retail Asset Operations team taking care of Home Loans, Retail Consumer Loans, Credit Cards and Financial Inclusion product. Worked with Axis bank for 3 years in branch banking function. Key Areas Managed:• Complete lifecycle of Personal loan processing at Indusind Bank.• Transaction processing at Central Operations (ICICI Bank) managing a team of 110 people.• Process Excellence (ICICI Bank): Process designing, Process implementation, reviewing existing processes, Implementation of best practices.• Compliance and control for Retail Asset Operations (ICICI Bank) :1. Coordinating for RBI inspection: Deal with RBI inspectors and provide required information within timelines. Resolve Queries of RBI inspection.2. Managing Closures of Internal Audit, Concurrent Audit and Statutory Audit reports.• Business Continuity Planning (BCP) (ICICI Bank): Designing BCP and ensuring testing of BCP for all scenarios.• Operational risk for Retail Asset Operations (ICICI Bank): Closure of Risk and control self assessment sheet. Booking of operational losses.