At HNI Corporation, we go beyond simply building great desks, chairs, file cabinets and fireplaces. We're focused on building relationships by delivering solutions. With deeply held values that were born with the corporation's founding in 1944, we are a collection of individuals, called members, united by a dedication to integrity, quality, innovation, service and continuous improvement.

🏆 Awarded for sharing various process improvement related ideas.🏆 Bagged WOW award for helping with the evidence/data collection for External Audit. Translated operational plans into actionable outcomes and efficiently managed the end to end process of Order Management from validation of Quotes, Purchase orders, Order entry, Documentation work and Order processing in the Oracle system. Reduced the auto-booked orders queue by coordinating with the SMEs region wise and the Automation team, involving in detail data sharing for stopping the auto-booked orders and ensuring proactive resolution of bugs by the automation team. Ability to manage complex customer queries and accounts, also situations and lead resolution towards mutual success and partnership. Report the status of the quotes, advise the sales team on renewals opportunities in the pipeline. Communicate and coordinate actions among all internal and external stakeholders to resolving issues and effectively assure supply of goods and services. Improved client experience by enhancing service efficiencies, acknowledging the individual ownership of implementation process with client/customers.  Working closely with internal Sales, Sales Ops, Quoting, Fulfillment, IT and ARCC Team to ensure smooth Quote to Cash processing of a Deal. Completing various crucial, complex and high priority orders in day to day and especially the high volumes of revenue orders at the time of the month, quarter and year-end. Prepared dashboards, reports in Sales Force (SFDC), email-based communication via Customer Relation Management (CRM). Entered necessary information on sales order and renewal orders to ensure specific information goes to the plant regarding packing labels, special packing, shipping instruction, and carrier account number.

🏆 Awarded for best performer for quarters.🏆 Appreciation Emails from the Front office Managers and Team manager for the excellent reply of mails with all the details.• Maintained effective coordination and acted as a focal point of contact for US customs requirements.• Cleared all Data Quality errors and Customs Rejections messages by taking part in Data Quality projects. Reduced the data quality errors by 15% for advance manifest team. • Efficiently completed the transition of Transport Plan Management process from Operations team to Advance manifest team.• Involved in the project of Advance Manifest Team GLOBAL MIGRATION, to get all the global Advance manifest teams migrated to PNQGSC.• Maximized customer satisfaction and delivered a high level of service, thus enhanced customer experience through several process improvement initiatives. • Exceeded customer expectations by delivering exceptional service, providing service augmentations or service value adds to the customers, thus enhancing customer loyalty. • Ensured effective coordination with the key stakeholders and conducted daily review meeting with team users and gave updates regarding the process.• Attended conference calls of Customers\Front offices\Customs regarding process. Served as the first point of contact for Customers and stakeholders for general queries relating to order status and delivery time.