Functional Head - Customer Service
Current
Apr 2024 - Present
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Mahesh Devkar Email & Phone Number
Functional Head - Customer Service
at
HNI GBSC
1 work email found
@maerskline.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Who is Mahesh Devkar? Overview
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Quick answer
Mahesh Devkar is listed as Functional Head - Customer Service at HNI GBSC, based in Pune, Maharashtra, India. AeroLeads shows a work email signal at maerskline.com and a matched LinkedIn profile for Mahesh Devkar.
Mahesh Devkar previously worked as Customer Experience (OTC) Team Lead at Hni Gbsc and Lead- Order Management at Carestream. Mahesh Devkar holds Pgdmlm (Post Graduation Diploma In Material And Logistics Management), Logistics, Materials, And Supply Chain Management, A from Institute Of Sciences Institute Of Business Management And Research, Pune.
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Email format at HNI GBSC
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{first}.{last}@maerskline.com
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Profile bio
About Mahesh Devkar
Multifaceted professional offering 15+years of rich experience of working in a Global business environment, with proven capabilities in delivering challenging projects. Extensive experience providing Customer Service Support, Order Management and Shipping & Logistics. Demonstrated achievements in driving process improvements by implementing quality tools & processes, steering operational excellence.. As a Customer Service Head , my role is is to ensure that customers receive prompt, effective, and efficient assistance, and their satisfaction is maintainedThis involves setting policies, procedures, and standards for customer service, leading and training customer service teams, and monitoring performance to identify areas for improvementresponsible for managing customer relationships, resolving conflicts, and communicating with other departments within the company to address customer issuesMy Specialties:LeadershipPeople Management Oracle Order ManagementQuote To CashProcess ImprovementSupply chain OperationsLeadership and ManagementOracle 11i, R12SFDC (Sales Force)SAPEffective Decision MakingCustomer Relation Management AbilitiesProblem-SolvingPositive TeamworkOrder ProcessingLogistics SpecialistDecision Makingteam managementI am a great team player which helped me to win the inter college Tennis tournament for my team, this passion also helps me to contribute for my team’s performance in office for which I received 1 WOW Awards for Openness & Collaboration.
Listed skills include Microsoft Office, Management, Customer Service, Change Management, and 4 others.
Current workplace
Mahesh Devkar's current company
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5 roles
Mahesh Devkar work experience
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Customer Experience (Otc) Team Lead
At HNI Corporation, we go beyond simply building great desks, chairs, file cabinets and fireplaces. We're focused on building relationships by delivering solutions. With deeply held values that were born with the corporation's founding in 1944, we are a collection of individuals, called members, united by a dedication to integrity, quality, innovation.
Apr 2021 - Apr 2024
Lead- Order Management
Aug 2020 - Apr 2021
Senior Customer Service Specialist
🏆 Awarded for sharing various process improvement related ideas.🏆 Bagged WOW award for helping with the evidence/data collection for External Audit. Translated operational plans into actionable outcomes and efficiently managed the end to end process of Order Management from validation of Quotes, Purchase orders, Order entry, Documentation work and Order.
Jan 2017 - Jun 2020
Customer Service Specialist
- 🏆 Awarded for best performer for quarters.🏆 Appreciation Emails from the Front office Managers and Team manager for the excellent reply of mails with all the details.
- Maintained effective coordination and acted as a focal point of contact for US customs requirements.
- Cleared all Data Quality errors and Customs Rejections messages by taking part in Data Quality projects. Reduced the data quality errors by 15% for advance manifest team.
- Efficiently completed the transition of Transport Plan Management process from Operations team to Advance manifest team.
- Involved in the project of Advance Manifest Team GLOBAL MIGRATION, to get all the global Advance manifest teams migrated to PNQGSC.
- Maximized customer satisfaction and delivered a high level of service, thus enhanced customer experience through several process improvement initiatives.
Nov 2008 - Dec 2016
2 education records
Mahesh Devkar education
Pgdmlm (Post Graduation Diploma In Material And Logistics Management), Logistics, Materials, And Supply Chain Management, A
Graduation, Bsc Electronis
FAQ
Frequently asked questions about Mahesh Devkar
Quick answers generated from the profile data available on this page.
What company does Mahesh Devkar work for?
Mahesh Devkar works for HNI GBSC.
What is Mahesh Devkar's role at HNI GBSC?
Mahesh Devkar is listed as Functional Head - Customer Service at HNI GBSC.
What is Mahesh Devkar's email address?
AeroLeads has found 1 work email signal at @maerskline.com for Mahesh Devkar at HNI GBSC.
Where is Mahesh Devkar based?
Mahesh Devkar is based in Pune, Maharashtra, India while working with HNI GBSC.
What companies has Mahesh Devkar worked for?
Mahesh Devkar has worked for Hni Gbsc, Carestream, Symantec, and Maersk Line Global Services Limited.
How can I contact Mahesh Devkar?
You can use AeroLeads to view verified contact signals for Mahesh Devkar at HNI GBSC, including work email, phone, and LinkedIn data when available.
What schools did Mahesh Devkar attend?
Mahesh Devkar holds Pgdmlm (Post Graduation Diploma In Material And Logistics Management), Logistics, Materials, And Supply Chain Management, A from Institute Of Sciences Institute Of Business Management And Research, Pune.
What skills is Mahesh Devkar known for?
Mahesh Devkar is listed with skills including Microsoft Office, Management, Customer Service, Change Management, Leadership, Microsoft Powerpoint, Strategic Planning, and Business Analysis.
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