Mahesh Kumar Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Lead by example treating customers as top priority and displaying excellent customerservice behaviours.Be customer focused in all areas of the restaurant operations, including addressingcustomer issues in a timely and professional manner.To have the ability to analyse the stores Key Performance Indicators on a daily basisincluding sales, food, labour and wastage cost, daily transactions, speed of service and Product management system compliance.Be the strength on challenging shifts, set the example for the team by keeping a coolhead under pressure.Maintaining operational standards within the restaurant, such as food quality, foodhygiene standards, customer experience, speed of service and hospitality, restaurantcleanliness, the restaurant teams presentation and grooming standards.Knowledgeable in all aspects of restaurant sales, with an in-depth understanding ofsales, popular products, peak trade times, and adjusts accordingly.Complete weekly cost control reports viz P&L.Responsible for human resource (HR) management including conducting return to work interviews, authorising holiday requests, the implementation of any disciplinary procedures, dealing with grievances and conducting annual appraisals.Create a positive teamworking environment to ensure that all employees are treatedwith dignity and respect and are free from discrimination.Responsible for implementing the company's Recruitment, Training Strategy andensuring all team have completed their training on time.

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