Mahesh Prasad Email and Phone Number

I am managing a Global Transformation Program that will completely change the way Capgemini delivers IT Infrastructure Managed Services operations.

I managed IT Infrastructure Programs inclusive of several projects for deployment of multiple Digital Operations Tools and integrations between Capgemini and Customer owned tools for strategic alignment and cross functional collaboration leading to efficient IT Infrastructure Managed Services. I oversaw complex projects execution comprising of deployment, onboarding, and migration of IT Infrastructure for Observability / Monitoring tools, ServiceNow (ITSM), SD2SD integration, and Automation solutions for On-Prem, Public Cloud, and Hybrid IT Infrastructure for large number of customers across multiple countries (viz. America, Canada, Germany, Netherlands, Switzerland, Luxembourg, Italy, Spain, France, Finland, Belgium, Sweden, Norway, and Australia). I governed resource, budget, and timeline management, mitigated project / program risks and addressed roadblocks.

I was Geography Lead for Storage and Data Protection Services Delivery functions in India GDC managing IT Infrastructure Service Delivery for several customers in Southern European and Central European countries. I managed, coached & guided team of 150+ members that included Line Managers, SMEs, Architects, and System Administrators. I managed multi-million USD Vendor Contracts for Storage and Data Protection assets deployed in Capgemini Data Centers across the globe. Managed Storage & Data Protection service offerings, asset utilization (CAPEX & OPEX) and overall TCO at the global level. I governed the operationalization and governance of the Vendor Contracts working with regional leads and stakeholders from Procurement & Finance Management teams.

As Delivery Project Executive I oversaw Managed Service Delivery Operation for IT Infrastructure across the technical domains, viz. Windows, Unix, Middleware, Databases, Security, Storage & Data Protections etc. I was India SPOC for Service Delivery Contract Management, and Program Issue and Change Management Processes for North American and European Customers. I Effectively managed Financial Interlocks, Customer Billing, and Drove Operational Productivity and Implemented Operational Cost Reduction. I was Owner of Operational Procedure implementation aligning to the Service offering and SLA for a Financial sector account.

I successfully implemented and governed Operation Accountability Model (OAM) for customers from across the globe, and Compliance Task Matrix (CTM) leading to accountability and responsibility management for IBM India GDC Storage and Backup Infrastructure Management team. I provided Operational Leadership in turning around Red/Critical account to Green/Stable status. I assisted Senior Management in Organization for Restructuring and Hiring talented leaders for Account and Service Delivery Management. I successfully established IT Infrastructure Storage and Backup Management Competency through coaching and mentoring in one of the major IBM GDC locations. I drove Backup & Recovery Services Quality Improvement and Compliance project establishing Strategies and Governance process to meet and exceed contractual agreement and SLAs. I managed Centre of Excellence (CoE) and driven Skill Enhancement and Deployment of Storage and Backup Infrastructure Lab for IBM India GDC Storage Infrastructure Management team.

I provided technical leadership to a System Administrators managing IT Infrastructure Storage and Backup management services for European customers from India GDC. Being part of few in the team when IBM started its' Global Delivery Center in India, I worked with extended teams from IBM R&D, Service Management, and Recruiting team to build knowledge and human assets and helped the organization to establish service delivery best practices and to grow the team strength.

Provided Consultancy, Design service and, Management of Backup and Recovery Infrastructure for large Global Financial Services Customer. Provided architectural improvement and process transformation services to align the Backup and Recovery Infrastructure to align with Business Process of the customer. For most part of this assignment, I was posted to on-site in Customer's New York, USA Data Center.

I was System Administrator for AIX (Unix), and IBM Storage and Backup systems supporting domestics customers in North Central Region (New Delhi & around).

I provided pre-sales and post-sales technical support for Industrial Automation, and PC Based Data Acquisition and Control equipment for Aluminum Industries in India, and Russia. I also had supervised an Industrial Automation project (1.5 years project) in a reputed Aluminum Factory inRussia that involved Technologists and Engineers from Germany, America, India, and Russia. Along with I supported several Industrial Automation projects for India DOT, and Railways.

I provided pre-sales and post-sales technical support for PC Based Data Acquisition & Control equipment, and Telecommunication Test & Measurement equipment for private and government customers in West Bengal and other regions in Eastern India.