• Offering technical assistance to clients via phone, email, in person, and through ticketing system.• Setting up the computers, phones, and printers, installing and updating the drivers, software, applications to clients.• Addressing Windows 10/11 issues, including updating and upgrading, storage management, troubleshooting BSOD errors, software installation, password recovery, resolving printer connectivity problems, and diagnosing wireless connection. • Conducting a comprehensive troubleshooting process and gathering relevant information prior to escalation to higher level and third-party vendors. • Managing the process of onboarding and offboarding staff regarding their IT needs within Active Directory of windows server 2016/2019.• Implementing Group Policy and NTFS Permissions to regulate access to shared personal and network drives, enforcing password standards, and controlling application usage.• Administering and configuring MS Office 365, including tasks such as user management (additions and removals), license adjustments, group management, password resets, and overseeing email and calendar management.• Overseeing mailbox management for Outlook users, creating backups, restoring deleted emails, configuring email signatures and automatic replies. Integrating third-party applications with Outlook and bulk email distribution within and outside the organization.• Managing Azure AD by creating users and groups, configuring MFA, managing group properties, executing bulk user updates, overseeing guest account management, and facilitating password resets.• Configuring the ADSL routers, setting up static IP address, port forwarding, and limiting other users sharing the Wi-Fi network. • Monitor end devices like PCs and laptop docking stations for laptop users.• Monitoring the performance of Windows 10 via the Task Manager, Event viewer, and resource monitoring.

• Welcoming, greetings, and providing queries to the customers on the phone or within the venue.• Effectively navigated challenging situations, including handling upset clients and resolving conflicts through healthy dialogue. • POS system operation and cash handling, updating the food menus on the system. • Coordinated with duty manager for arranging up the booking tables. • Capable of working under pressure, whether working collaboratively within a team or independently, to accomplish tasks efficiently and deliver exceptional customer service.• Assisted customers in evaluating their preferences and requirements in their meal. • Established strong relationships with both patrons and visitors to foster positive connections with 80% plus customer satisfaction.