Built and Automated Legal Document production Process. Developed and implemented Cloud strategy leading to M&A underway with the Corporate Company.

• Drove the development and release of a cloud enablement version of the product by leading a team of 150+ global engineers; additionally, directed a matrix-managed environment in delivering releases across multiple product lines with various release cycles.• Led the global agile development of a mission-critical product aimed at monitoring and diagnosing network and application performance problems and provided a data center operations console for alarm and event management.• Oversaw… Show more • Drove the development and release of a cloud enablement version of the product by leading a team of 150+ global engineers; additionally, directed a matrix-managed environment in delivering releases across multiple product lines with various release cycles.• Led the global agile development of a mission-critical product aimed at monitoring and diagnosing network and application performance problems and provided a data center operations console for alarm and event management.• Oversaw the development effort to make product suitable for the cloud performance management and SaaS offering. • Product was written in Java and monitored operating systems such as Solaris, Windows, Linux, AIX, and HPUX, web servers, application servers, databases, client server applications, and network devices.• Key market differentiators were machine learning, big data analytics, and predictive analytics.• Product was utilized globally by very large well-known financial institutions, life insurance companies, airlines, telcos, governments, MSPs, GOSIs, and e-commerce companies.• Improved communication and focus by engaging the engineering team via offsite events.• Delivered 7 patents in artificial intelligence operations (AIOps); included machine learning, performance data analytics, and predictive analytics; led the team in brainstorming, customer requirements gathering, and discussions with various key stakeholders.• Provided numerous product releases on time, under budget, and with high quality using a scaled agile process to suit global R & D teams.• Led the team in full life-cycle development, from prototype to mature enterprise scale. • Increased quarterly revenue while managing an OEM partnership.• Contributed to the creation of marketing collateral by answering questions during the feature and white paper reviews; assisted the field team during customer evaluations, capacity sizing, and deployment review.Continued below… Show less

Continued from above…• Coordinated product release efforts globally, and participated in the product enhancement review process; set appropriate priorities and customer expectations based upon the customers and strategic importance. • Gained buy-in from executive management when presenting product and project plans; presented at industry trade shows and customer conventions; ensured C-Level executives were updated on a regular basis by generating project-tracking reports.• Enabled… Show more Continued from above…• Coordinated product release efforts globally, and participated in the product enhancement review process; set appropriate priorities and customer expectations based upon the customers and strategic importance. • Gained buy-in from executive management when presenting product and project plans; presented at industry trade shows and customer conventions; ensured C-Level executives were updated on a regular basis by generating project-tracking reports.• Enabled an increase in sales by developing a Platinum engineering program that provided sales the opportunity to acquire new logos and improved customer retention.• Significantly improved overall customer relations by overseeing post-production release engineering with a focus on eliminating product defects, solution adoption, and customer satisfaction.• Increased the customer satisfaction index, the highest customer satisfaction scores in the history of the company, by initiating and developing a collaborative environment between support and engineering.• Facilitated an increase in customer retention by providing issue resolution for multiple product lines, and on-site customer sales and maintenance visits. .• Partnered with global customers across a broad variety of industries; included Bank of America, SCB, HSBC, MetLife, Merck, Sanofi, Verizon, Swisscom, Orange, Wipro, Infosys, Visa, American Express, PayPal, Ikea, Target, WalMart, Federal Reserve Bank, USDA, Department of Defense, and more.• Facilitated millions of dollars in technology savings for customers by launching and executing a product webinar series, an AIOps value realization program, on-site visits, and user groups; increased product awareness and adoption. Facilitated quality customer support by • Coordinated efforts across global teams, managed escalated issues with key customers, and conducted on-site visits as needed.• Delivered a 100% team member retention rate even during the most recent technology industry boom. Show less

• Directed the development of the product used in the application performance management industry that received Network Management Product-of-the-Year award for 2 consecutive years.• Led a high-performing global tiger team in full life-cycle development, from prototype to mature enterprise scale; developed an architecture and project plan from proof of concept to industry strength scalable matured product by replacing a proprietary database with a relational database.• Defined the… Show more • Directed the development of the product used in the application performance management industry that received Network Management Product-of-the-Year award for 2 consecutive years.• Led a high-performing global tiger team in full life-cycle development, from prototype to mature enterprise scale; developed an architecture and project plan from proof of concept to industry strength scalable matured product by replacing a proprietary database with a relational database.• Defined the product, authored specifications, collaborated with marketing, clients, and subject matter experts, and led senior engineers in maintaining roadmaps of future product releases.• Guided and motivated the team of 17 senior and principal engineers in developing a high-quality product even through uncertain economic and outsourcing environments.• Significantly increased productivity and efficiency through streamlining build and release operations in global development centers by defining a method for source code control system maintenance and sharing based on network bandwidth.• Provided a means of continuous enterprise-wide process improvement with defect tracking, enhancement requests, product development, management, and operations, QA, support, and technical publications by creating a cross-functional team with a charter.• Delivered a substantial savings in software and hardware procurement through creativity and savvy negotiation resulting in free product and passes to technology conventions.Continued below… Show less