๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ Email and Phone Number
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ work email
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๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ personal email
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LOOKING FOR ASSIGNMENTS (Consulting / Advisory Roles in the Non Profit space)Currently associated with two grass-root level non-profits (DigiSwasthya & Enrich Lives Foundation) as an Advisory Board member. Looking to take up something more meaty and project / program oriented. I have been associated with CanKids (a Pan India Non Profit that works in the space of pediatric oncology) over the last 5 years wearing multiple hats helping with resource mobilization, fund-raising, talent acquisition & parent counselling. I was their Director of Human Resources until 30th Sept 2018..My prior work ex revolves around being a specialist in CEM (Customer Experience Management) which included managing the "end-to-end ecosystem" of customer operations : Customer Relationship Management, Contact Center Operations, Customer Analytics & Segmentation, Customer Escalation CSAT / NPS Management, Driving Internal CS Projects and Retention & Loyalty. I have managed customer operations for some leading Fortune 100 companies like AT&T, Microsoft, WellPoint, Orange, Time Warner, Cingular Wireless, JPMC, etc.I have a total of 25 years of work experience spanning across HOSPITALITY, TELECOM and the GLOBAL OUTSOURCING prior to being part of the Non-Profit space with CanKids.I have done my M.B.A in Marketing, Bachelors in Arts (Economics) and Diploma in Hotel Management. I have recently completed my EDP in Human Resources from TISS.I consider 'working with people' as one of my key strengths. Be it, clients, business partners, internal teams, indirect stakeholders or peer groups. The span of control in various different responsibilities have been in the range of 1200 to 1500 employees (Across the structure of front line, middle management to Ops Directors) Specialties:Non-Profit Sector :Human Resource Management Nonprofit ManagementC.S.R / Fund Raising / Grant WritingSocial Impact AssessmentCapacity BuildingNonprofit Advocacy & AwarenessDonor Relationship ManagementEarlier Corporate Engagements : C.R.M - Customer Relationship ManagementP&L ManagementPlanning & BudgetingSales / Business DevelopmentCost Control / Revenue EnhancementDriving Operational Excellence / Strategy Process & Quality ImprovementsProductivity / Performance ManagementWorking in Global & Diverse Work Environments
St. Jude India Childcare Centres
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Volunteer (St Jude For Life Program)St. Jude India Childcare Centres Mar 2024 - PresentMumbaiI support the SJFL Program at St Jude, India. This program is an initiative to integrate childhood cancer survivors, back into society. I assist with vocational upskilling and employment of the Judian's
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Director - Advisory BoardEnrich Lives Foundation Oct 2022 - PresentMumbai, Maharashtra, India -
Director - Advisory BoardDigiswasthya Foundation Jul 2022 - PresentMumbai, Maharashtra, India -
Hr ConsultingSelf-Employed Oct 2018 - PresentMumbai Area, IndiaI have 30+ years of work experience across diverse industries at senior levels. Moved into the non-profit space in 2013 as part of my philanthropic mission. Have been HR Director for one of the leading Non Profits (CanKids) that has its presence Pan-India.Currently doing freelance consulting for non-profits - Fund-raising, CSR and Talent Management. Passionate about giving back to society / signing up for consulting / advisory roles where there is a tangible impact to society /โฆ Show more I have 30+ years of work experience across diverse industries at senior levels. Moved into the non-profit space in 2013 as part of my philanthropic mission. Have been HR Director for one of the leading Non Profits (CanKids) that has its presence Pan-India.Currently doing freelance consulting for non-profits - Fund-raising, CSR and Talent Management. Passionate about giving back to society / signing up for consulting / advisory roles where there is a tangible impact to society / philanthropic cause.Completed my Executive Development Program in Human Resource Management from TISS (April 2019). Show less
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Director - Human Resources (Honorary)Cankids...Kidscan(Ngo) Mar 2013 - Oct 2018Mumbai Area, IndiaCanKidsโฆKidsCan is a not for profit dedicated to Change for Childhood Cancer in India. It is the only organization in India that works on all aspects that will drive this change โ from support services for families of children with cancer (age 0-21), to awareness, advocacy, stakeholder engagement, capacity building, quality care, research and impact. CanKidsโ vision is to enable global standards of survival, between 70-95%, for childhood cancer in India and to ensure that no child should sufferโฆ Show more CanKidsโฆKidsCan is a not for profit dedicated to Change for Childhood Cancer in India. It is the only organization in India that works on all aspects that will drive this change โ from support services for families of children with cancer (age 0-21), to awareness, advocacy, stakeholder engagement, capacity building, quality care, research and impact. CanKidsโ vision is to enable global standards of survival, between 70-95%, for childhood cancer in India and to ensure that no child should suffer for want of cancer treatment due to lack of finance.Set up in January 2004 in Delhi under the umbrella of Indian Cancer Society, Delhi Branch, in June 2012, it spun off and registered as an independent National Society. Today CanKids works in over 52 cancer centres in 17 cities and 13 States which treat more than 11000 new cases of childhood cancer each year. I have been associated with CanKids since 2013, but took on the role of their HR Director in April 2016. The scope of my role covered Talent Management, end to end - talent acquisition, talent development, employee engagement, payroll processing, statutory compliance adherence, policies & documentation, performance management, volunteer management and driving strategic HR along with key stakeholders. In my additional role as Western Region Management, I also assist with resource mobilization, fund raising, HR Governance (which includes the whole gamut of talent management - end to end, along with responsibility for HR strategic partner delivery) Show less -
Center Director (Business Head) - PuneConcentrix Sep 2010 - Feb 2013With Convergys (now, Concentrix) I managed businesses across the UK and US geo's in the voice and non-voice space. The verticals that I supported were : Telecom, Technical Support, Healthcare and Cable. All my clients were key players / leaders in their respective industries across different geo's. I have managed transition of accounts, implementation of new programs, business closures as well as steady state service delivery aligned with client expectations on key metricsโฆ Show more With Convergys (now, Concentrix) I managed businesses across the UK and US geo's in the voice and non-voice space. The verticals that I supported were : Telecom, Technical Support, Healthcare and Cable. All my clients were key players / leaders in their respective industries across different geo's. I have managed transition of accounts, implementation of new programs, business closures as well as steady state service delivery aligned with client expectations on key metrics (Largely CSAT, Quality, Average Turn-around Time, Sales, Customer Retention) Besides owning the operational responsibilty of my programs, I was also responsible for the smooth and successful delivery of my RU's (Training, H.R, Recruitment, Quality, Finance and IT) Show less -
Center Director (Business Head) - ConvergysConcentrix Jul 2008 - Mar 2010In my last assignment, I headed the business for Convergys in Bangalore. In that role, I was responsible for the P&L of the business, running operations and resource units (HR, Recruitment, Training, Finance, Technology & Facilities)My programs included various lines of business under tech support, telecom, financial services & shared services. The geo's that my programs came from, were largely US and some UK based programs (blend of voice and back office operations)
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Center Director (Business Head - Mumbai)Concentrix Sep 2005 - Jun 2008I was the business head for Convergys in Mumbai between Sept 2005 and June 2008. My role encompassed managing the P&L of the business along with heading Operations and Resource Functions. The key verticals that we serviced out of Mumbai were in the Telecom domain (CS and Tech Support)
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Site Director For India / Philippines OperationsWest Corporation Feb 2004 - Aug 2005I worked in this position as Site Director for West's India operations. West is one of the leading communications solutions company in the United States, headquartered out of Omaha, Nebraska. Its turnover in 2006 was $1.8 Billion. It partnered with eFunds International in India (Mumbai) and sub-contracted some of its contact center business to India. I managed their operations for India and Philippines.Lines of Business that I worked on were essentially Retail, Telecom & Financialโฆ Show more I worked in this position as Site Director for West's India operations. West is one of the leading communications solutions company in the United States, headquartered out of Omaha, Nebraska. Its turnover in 2006 was $1.8 Billion. It partnered with eFunds International in India (Mumbai) and sub-contracted some of its contact center business to India. I managed their operations for India and Philippines.Lines of Business that I worked on were essentially Retail, Telecom & Financial Services (With clients like AT&T Mobility, Chase / BankOne / Shared Services) Show less -
Head - Orange Care (Now Vodafone)Vodafone Essar Telecom Pvt Ltd Aug 1995 - Feb 2004MumbaiI was the Head of the call center and the back office operations for Orange, Mumbai (A Hutchison owned company then). During the course of my 8.5 years with Orange, I have had an exposure to all aspects of service operations which included :- Call Center Management- Customer Relationship Management (Operations as well as tools like Oracle 11i)- HNI Customer Relationships- Corporate Relationship Management- Outbound Sales & Service- Back office - Complaint Handling /โฆ Show more I was the Head of the call center and the back office operations for Orange, Mumbai (A Hutchison owned company then). During the course of my 8.5 years with Orange, I have had an exposure to all aspects of service operations which included :- Call Center Management- Customer Relationship Management (Operations as well as tools like Oracle 11i)- HNI Customer Relationships- Corporate Relationship Management- Outbound Sales & Service- Back office - Complaint Handling / Billing Operations / Non-voice Transactions / Audits & Compliances- Customer Retention & Loyalty- Retail Support- Outsourcing of Pre-paid call center Show less -
Assistant Manager - Corporate ServicesSuman Motels Ltd. Oct 1994 - Jun 1995In 1994, Suman Motels planned a strategic entry into the corporate world. It intended to sell its resorts to corporates for training, conferences, holiday packages, etc. I was heading this initiative with a team of 6 sales representatives. During the course of my assignment with them, I managed the following : โข Product strategy and features โข Client presentations on the proposal / Follow ups and sales closure โข Customer Service
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Chef-De-Partie (Bakery & Confectionary Operations)Ambassador'S Sky Chef Jul 1988 - Oct 1991My key responsibilities across my tenure at Ambassador's were : โข Food quality and specification adherence โข On time food dispatch โข Weekly audit of food packaging / adherence to right temperatures โข Driving food sampling for new contracts / existing menu changes โข First / Business class food audit (daily) โข Performance management of the whole team (attendance, hygiene standards, ability to upgrade skills, compliance with flight menu specifications)
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ Skills
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ Education Details
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Business, Management, Marketing, And Related Support Services -
Business/Managerial Economics -
Hospitality Administration/Management -
Business/Commerce, General
Frequently Asked Questions about ๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ
What company does ๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ work for?
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ works for St. Jude India Childcare Centres
What is ๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ's role at the current company?
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ's current role is Development Sector Professional ๐๐ Non Profit Consultant & Advisor ๐๐ TEDx Speaker ๐๐ Philanthropist.
What is ๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ's email address?
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ's email address is ma****@****hoo.com
What schools did ๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ attend?
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ attended Tata Institute Of Social Sciences, Welingkar Institute Of Management, Osmania University, Sophia College, Mumbai, Swami Vivekanand International School And Junior College, Swami Vivekanand International School And Junior College.
What are some of ๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ's interests?
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ has interest in Children, Education, Health.
What skills is ๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ known for?
๐๐ช๐ฑ๐ฎ๐ผ๐ฑ ๐๐ช๐ญ๐ต๐ช๐ท๐ฒ has skills like Customer Acquisition, Risk Management, Business, Performance Management, Business Relationship Management, Business Development, Program Management, Bpo, Training, Management, Recruiting, Crm.
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