20+ years in the IT industry including 10 Years in Middle and Senior Managerial Roles. Highly Accomplished Career Managing IT infrastructure / Datacenter Services and Cloud Operations for fortune 500 companies. Experience Delivering Large Scale, Complex and Globally Distributed Programs and Services. Key Experience Areas Include:- In-depth ​knowledge​ ​of​ ​IT​ ​Infrastructure​ ​OPS​ ​Service​ ​Delivery​ ​Model​ ​and​ ​Project Management​ ​methodologies.​ ​Enterprise​ ​DC​ ​Support,​ ​Datacenter​ ​Standards,​ ​ITIL​ ​best practices,​ ​expertise​ ​in​ ​the​ ​Remote​ ​Management​ ​and​ ​Onsite/Offshore​ ​project​ ​delivery management.Delivery Management & Program Management for complex and business critical initiatives using Global Delivery Model meeting organization norms on Quality, Productivity, Customer Satisfaction. Proven ability to analyze business needs and deliver on time and within budget, the Technology and Infrastructure needed to accomplish business objectives.Operational Excellence – Manage and Achieve all Organizational Metrics on Resource Utilization, Capacity Planning and forecasting, SLAs, Datacenter and Application Up Time, Resource Monitoring and Distribution.Account Management – Ownership, Strategy & Management for Priority Infernal & External Clients. Managing Expectations focusing on Customer Satisfaction.People Management - G&O Setting and Assessments, Team and Individual Progress Tracking, Mentoring, Progression, Salary inputs and Cultural Alignment.Vendor, Partner management - Partner Capability Assessment, Vendor Evaluation, Contract Management, Escalation Management, Vendor Relationship.Product Design – Passionate about Software Product Design, Mobile APP design, Complete know-how from Concept to Implementation.