*Consulted with customers regarding their NFF, TFF, VFDF, Screening Filtration Application needs. * Managed bespoke configurations of PendoTECH Control Systems sales process*Consulting, Quoting, Scheduling to Install/Training PendoTECH Control Systems for use in Filtration applications.*Conducted Onsite and Remote Demos.*Extensive travel within the US/Canada region.*Technical Support via phone, email, video conference.*Factory Acceptance Testing,

Factory Acceptance Testing, Installation and Training customers in the use of PendoTECH Filtration Control systems (NFF and TFF). Phone and email technical and filtration related application support.Extensive travel to perform on-site Installation, Training of customers within the US/Canada region.

Liaised and managed relationship between the Innovation and Technology Center and technical teams at bio-pharmaceutical organizations (NE US region) to incorporate Single Use product innovations in their workflow. Employed VOC, TCO tools to better understand customer/market needs, identify value creation opportunities and engage customers for custom Single use products and services that led to increased productivity via total cost reduction. Partnered with customers to support, evaluate and develop new and innovative applications. Partnered closely with the commercial and technical leadership to support technical interactions with customers to close sales for new products and gain acceptance of new technologies. Significant travel was involved.• Promoted and raised awareness of Single Use products to support the manufacturing processes of various biologic-related products• Supported Biopharma Account Management team with technical capabilities presentations, employed a consultative sales approach to engage with experienced end users.• Engaged with technical end users to develop custom Single Use products and services with the goal of building and sustaining business relationships to ensure brand loyalty.• Partnered with sales to drive growth of Single use products to achieve Sales growth in the North East US region.• Collaborated with Sales/Account Management and Product Management to mange and execute key customer opportunities in an efficient manner.• Identified,Managed and Developed leads for product pipeline development, custom manufacturing opportunities.• Visited and facilitated senior level presentations to end customers.• Used CRM system (SFDC) to record, exchange information and generated reports.• Delivered, led, designed and executed ultra clean detergent used in Mab parenteral formulations.• Supported customers to qualify GMP products in their early project stages• Led a custom protein chromatography column packing and qualification service

• Fielded technical inquiries about the GE Life Sciences Bio-process and Research protein purification and Single-Use cell culture bioreactor and consumables portfolio via telephone and email; provided pre and post-sales technical support, scientific support, troubleshooting, complaint handling services and product recommendations to customers, sales specialists, account managers and other internal functions, resolved customer concerns in a timely manner. • Excellent communication skills, customer interaction skills and ability to work in a global team environment reflected consistently achieved a customer satisfaction Net Promoter Score of >80%• Liaised as the key customer advocate interface with R&D, Marketing, and Product Management, Manufacturing, and Quality functions, for complaint management related to issues regarding product quality or use and achieved a customer satisfaction rating of > 95%.• Provided advice regarding proper use and performance of products, including application feasibility.• Developed and delivered technical training presentations for external and internal teams increasing productivity.• Supported marketing campaigns, delivered presentations and product information, traveled to trade shows, conferences and customer site visits. • Captured end user interactions, seeking customer feedback, customer complaint registration, product ordering and replacements, qualifying leads for distribution to field based sales specialists, account managers and field service managers, generating annually > $2 MM sales leads with a 50% conversion rate

Developed and led the technology transfer to Manufacturing in Cardiff UK. Managed the core analytical facility of Sequencers, Scanners, Plate Readers and Centrifuges. Coached, trained and supported a group of 35 scientists.• Designed and created fluorescent reagent standards to verify MegaBACE 4500 sequencing instrument installation and consumables to protect a $2MM product platform.• Designed and synthesized M13 DNA Fluorescent Sequencing QC standard for MegaBACE 4500 capillary arrays validation, increased product margins and reduced scrap rate by 50%.• Conceived and created an Excel based QC protocol that validated LPA V2 gel, which supported remote troubleshooting and achieved 75% reduction in scrap rate and increased customer satisfaction.• Optimized laboratory operational performance by efficiently managing instrumentation and reduced down time. Ensured timely contract renewals, coordinated training activities for new users, conducted routine diagnostic tests, repairs and replacements, reduced the need for costly comprehensive service contracts.• Interacted closely with in-house and field service, application and technical support teams and OEM suppliers. Improved internal and external vendor relationships, led to an increased customer satisfaction• Coached and resolved R&D scientist’s software and hardware problems and increased laboratory productivity.• Designed, Reorganized, Rebuilt and Decommissioned Life Science Laboratories in a challenging time bound merger and restructuring environments.• Designed and Coordinated with external contractors to build a Class 100 and Class 1000 clean room for pilot production of room temperature stabilized (freeze dried) DNA amplification and diagnostic reagents. The facility supported assembly, dispensing, and lyophilization, sealing and packaging operations of RTG (Ready To Go) reagent program.

DNA Sequencing Reagents: R&D and ManufacturingLed the production of deoxy Nucleotide Triphosphate (dNTP) and dideoxy Nucloetide Triphosphates (ddNTP) and Fluorescent ddNTP used in the sequencing kit for capillary sequencing platforms.• Created with a multi-disciplinary cross-functional team the DYEnamic Energy Transfer Sequencing kit for MegaBACE 1000 capillary sequencer. The effort resulted in a granted patent.• Managed a dNTP and ddNTP synthesis facility to support a $2 mm nucleotides product portfolio.• Managed Waters HPLC lab workflow solution for QC/QA activity and increased efficiency and cost savings.• Conjugated Fluorescent Dye linked Nucleotide Triphosphates for sequencing and other prognostic applications. (HIV kit)

Member of mutiple cross-functional teams for ISO 9000 certification.Medium Scale synthesis and purification of dideoxy nucleosides and deoxy, dideoxy nucleotides.Synthesis and purification of dideoxy Energy Transfer Dye terminators

• Synthesized Bicylco-[3.3.0]-octane related and tricyclic Propellane diols to study their intramolecular H-honding and Conformational Behavior using spectroscopic and computation methods.• Designed and synthesized long chain amphiphilic molecules with varying head groups (functional groups) to exert structural control over surface viscosity of Langmuir Blodgett Films.