Mahesh Lanarol Email & Phone Number

Muscat, Masqaţ, Oman

Key Contribution Areas and Achievements: Projects and Programs★ Initiatives and Projects of Customer Experience and Digital Program★ Customer Journey Mapping (CJM) of the Consumer Business Unit★ Unified Customer Experience Platform★ Unified Marketing Automation System★ Voice of Employee (VoE)★ Customer Journey Mapping (CJM) of the Enterprise Business Unit★ Customer Experience Standards & Guidelines★ Quality Assurance Program★ Retail Quality AssuranceKey Responsibilities★ Program Management: Overseeing and Enabling Omantel's Digital Transformation Initiatives to serve Digital Strategy under the direction of the Customer Experience & Digital Committee headed by CEO★ Customer Experience Enhancement Initiatives★ Project Management and Leadership: Project Planning, Stakeholder Management, Progress Tracking and Reporting• Manages end-to-end large projects that include several stages/phases or small programs that include few projects and ensure compliance and requirements• Takes projects from original concept to final implementation• Vendor/Supplier management• Ensures adherence to quality standards and reviews project deliverables. May communicate with senior management of company accordingly• Manages and coordinates the project/program activities as necessary of all involved organizations, including business units, technical units, financial units, and the direct contractor/vendor interface to ensure that contract commitments are met efficiently and in a timely manner• Prepares required Project Implementation plans for the different project activities and ensures all project elements and dependencies are considered in the plan• Monitors and ensures project completion on schedule, and within budget• Develop and Implement action plans for the project to generate proper implementation procedures based on the contractual milestones and commitments

Volunteer role

Colombo, Western, Sri Lanka

Key Achievements★ Spearheading 10 Solutions and overseeing solution design aspects of new products and enhancements★ Identified business opportunities by analyzing competitors to enhance products and increase sales by 10%★ Formulated marketing strategies for 5 key products to boost financial gain★ Deploying industry-based trends/marketing advances for analyzing competitors to enhance market position★ Prioritized top 10 partners to enhance annual business growth by 5% and reduce churn by 1%★ Transformed 20 team leaders through coaching to increase responsiveness and decrease costs★ Facilitated key stakeholders such as technical teams, external partners, and customers in 10 digital products★ Build, manage and expand long-term business partnerships while managing multiple projects★ Determine business problems, offer solutions, and meet customer requirements through products★ Maintained 90% timely delivery and completion of projects in Agile & Waterfall delivery methodologies★ Led CRM Development and Operational team to support a 2000 userbase★ Negotiated to reduce maintenance cost by 10% (through Commercial/Technical negotiations)★ Change management programKey Responsibilities★ Communication between multiple stakeholders such as development teams, externalpartners, customers, etc.★ Create product road-maps and manage product development life cycle★ Build, manage and expand long-term business partnerships★ Effectively manage multiple projects★ Meet customer requirements through products and service offerings★ Analyse business problems and offer solutions★ Timely delivery and monitoring of Software Development life cycle★ Work closely with development, quality assurance, and management teams★ Manage project planning, budgeting, target setting, tracking, reporting, and qualityassurance★ Communication management of projects★ Improve team performance★ Report product performance to management and respective governance boards

Malambe, Sri Lanka

Key Achievements:★ Compiled Next Generation Product development and management in Millennium Surveillance★ Enabled test automation and release management tools in Millennium Surveillance business unit★ Improved 25% of both product quality and test coverage while reducing 10% of code defects★ Mentored a 20-member development team on new technologies, tools, and trends★ Significant cost reduction achieved by introducing automationKey Responsibilities:★ Improving the quality of Millennium Surveillance Product (introducing testing frameworks, code analysis tools, other tools, etc.)I have to explore and introduce suitable guidelines to improve and meet quality standards★ Introduce new tools and frameworks for Millennium Surveillance business unitI have worked with technology teams of MIT and introduced those tools, frameworks and best practices to the team.★ Development of Millennium Surveillance Next Generation productThere were improvements suggested for the existing product and MIT Surveillance team started working on the next generation product. I have developed and customised the libraries and frameworks of the next generation products.★ Provide expert knowledge on new technologies to Millennium Surveillance engineering and business teamsI have explored latest technologies and improved my knowledge. Then knowledge sharing sessions were arranged to enlighten others. ★ Development of frameworks and tools to support company-wide standardsCompany is using some internally developed tools in some areas and I had the privilege of working the tools team. Tools team is responsible of introducing tools for all the business units of MIT.★ Reduce the operational cost of project implementation and maintenanceI have introduced continuous integration and test automation to the surveillance team. This helped to automate product releases and tests which saved time of the software engineers, support engineers and quality assurance teams.

Colombo

Key Achievements:★ Developed new products and enterprise solutions to increase sales by 5%★ Accelerated Bulk-SMSC and Mobile Device Management (MDM) projects as the project manager★ Collaborate with key stakeholders in engineering, finance, and marketingKey Responsibilities:★ I worked on bringing in new enterprise solutions to the organization. In that initiative, I have interacted with a few vendors to get more information on their solutions. ★ Researching on new solutions helped me to gain more knowledge in the area of enterprise solutions.

Colombo, Sri Lanka

It is all about new technologies, new applications, innovations, and innovative ideas.

Colombo

ResponsibilitiesI have worked as a Trainee Engineer in all the sections in Engineering division of Etisalat Lanka Pvt Ltd. Sections of Engineering division are as follows:• SWITCH• VAS (Value Added Services)• NOPS-Network Operations• NOC-Network Operation Centre• Planning• Intelligent Node• ProjectsOne of the main responsibility was to acquire the technical knowledge in all respective sections during the training period. As a trainee engineer my main responsibilities were as follows:• Radio frequency planning and network optimization• Site surveying• Analysing radio network using daily reports with the help of Network Planning and Optimization tool• Network KPI monitoring• Testing and troubleshooting of Value Added Services• Coordinate with regional network support teams• Monitoring core network elements• Drive testingI have worked in following tools:• Alcatel Radio Network Planning tool• Agilant & TEMS drive test tools• MapInfoPersonal AchievementI have acquired both technical and non-technical knowledge with respective to engineering division including internal processes of the organization. This helped me to get an overall understanding on how mobile telecommunication service provider operates. Few project proposals were submitted by me to the management using the knowledge I acquired. I have studied about a certain topic and conducted a presentation to the engineering managers of the organization. This helped me to improve my knowledge as well as communication skills. After successfully completing the training program I have prepared a detailed report and submitted to the university. This report was shortlisted by the Institution of Engineers Sri Lanka (IESL) as one of the best reports submitted during the year.

Master Of Science - Ms, Project Management

Master Of Business Administration (M.B.A.) (Pim-Sjp), Master Of Business Administration

Postgraduate Diploma In Professional Marketing, Marketing

The most preferred Postgraduate Qualification in the world The Chartered Institute of Marketing (CIM) UK is the world’s largest and most.

Honours Degree Of Bachelor Of The Science Of Engineering, Electronic And Telecommunication Engineering

Activities and Societies: IEEE SB UoM

Information Technology

Java Institute For Advanced Technology

Education record

Activities and Societies: Senior Prefect, School Cricket Team (Under 13, 15, 17)