• Used the company’s proprietary software to take customer calls and assist them in finding a solution to the issue they are facing• Provided remote customer service for customers of HVAC, Plumbing and Electrical maintenance companies in various states across the United States • Booked appointments for technicians in a timely manner to service customers in need of repairs around their homes •Work daily in a fast-paced environment with high customer volume.

• General oversight of all the different social media pages under our company umbrella • Transformed Twitter page into a trusted news source for our followers• Created organized lists and process charts from notes made during various meetings • Sourced various content to post across our network• Part of the team that launched our website, that currently gets 1M+ monthly site visits• Created various graphic and video content that was shared across our network to our over 2M+ followers

Organized and prepared leads for sales team to initiate contact with potential new clientsResponsible for clerical tasks, including organizing credit card authorization forms, photocopying, and scanning documents, and filing all the paperwork in an orderly fashionCreated promotional content for print and online use, including product catalogs and information booklets for the products on hand

Assisted customers in finding products that fulfilled their needs Calculated and deposited cash earnings for the day, as well as processed Canadian Tire credit card paymentsAssisted several departments with various tasks in order to ensure trouble-free operation of the store

Determined client needs and suggested products and services to meet their needs Worked daily in a challenging, fast-paced environment under the pressure of high customer volume Assisted in clerical tasks including organizing files, photocopying, and scanning