Maheswaran P Email & Phone Number

Bengaluru, Karnataka, India

Responsible for managing Major, Systemic and Performance related incident/problems.Identification of the actions to address the cause permanently or reduce the impacts.With the objective of improving system stability and availability,

Bangalore

• Effectively manage the life cycle of infrastructure assets in support of the IT Framework
• Performing analysis and assessment of server performance and storage capacity & planning.
• Responsible for upgrading OS and Kernel patches on development, pre-production, and production environment systems as Solaris System Administrator
• Establish monitoring software/metrics to provide accurate representation of hardware, Software, database and server environments
• Asset management- This includes assisting with hardware purchases, deployment, configuration, and asset retirement / disposal of servers
• Proactively involved in production related activities and for providing technical support

Bangalore

• Worked On Payment platform switches like SPARROW/IST.
• Actioning on incidents, request & problem and resolving them within the time lines and as per the ITIL Process.
• Preparation and working for Disaster recovery systems and performing the BCP Programs
• Having good knowledge of business application requirements for different card payment industries
• Daily & Weekly interactions with Clients on the status of the project, discussion on the functional and technical issues.

Bangalore

• Worked as Techno-Functional specialist in Sparrow Application for critical projects like Pacific Visa Debit, EMV on POS Acquiring, Sparrow Upgrade (81.09v to 82.01a)/HSM Upgrade (HSM9000s), Scheme Mandates - UnionPay.
• Engaging Master and Visa service center for new change request and scheme’s related changes
• Planned Test schedules/ strategies in accordance with project scope or delivery dates.
• Conducted test workshops with Business Analysts and other stakeholders to understand requirements for new change requests and discussed test scenarios based on the BRD/FRD documents.
• Effectively led defect triage meetings with Business Analysts, Developers, Internal & External stakeholders to understand and discuss the severity of the defects.

Bangalore

• Trained in Sparrow CR2 – Financial Switch and IST Switching – FIS Product
• Primary role of monitoring the reconciliation reports collecting the Access Fee.
• Analyze and troubleshoot the issues occurring in production and reporting the incidents to development team
• Preparing the ATM status Report (daily basis), Monthly and Quarterly reports and submitting to Bank representatives.
• Collaborating well within the team and work as an effective Team player.
• Actively involved in the Implementation of the projects to understand the key changes performed and resolved software issues through meticulous documentation