Maheswaran Rajendran Email and Phone Number

A dedicated IT professional having experience in Mac OS along with JAMF pro environment and providing support to more than 3000 users on Mac OS and iOS technical issues for both onsite and offshore.• Having experience in Creating & Managing Smart Groups, Static Groups based on the requirements.• Having experience in Creating & Managing Policy as per organization requirements to the enrolled devices in JAMF Pro• Having experience in Creating & Managing configuration profile to enforce system level settings to the enrolled devices in JAMF Pro• Enrolling newly assigned MacBook’s and iOS devices to JAMF server and deleting the released assets from JAMF on Daily basis.• Having experience in Automated device enrolment ( Prestage enrolment ) in JAMF pro.• Having experience in Packaging and Application deployment in JAMF pro.• Providing support in Machine sanitization ( Data wipe out ) through JAMF Pro server.• Having knowledge on JAMF composer for Application packaging.• Having experience in initial MacBook / iOS configuration as per organization standard.• Having experience in Mac OS installation, up-gradation & Dual Mac OS setup.• Apple connect VPN configuration and troubleshooting relevant issues for both Production and UAT.• Having experience in enabling File vault encryption for data security purpose.• Having experience in enabling self-service setup in user systems for ease of access.• Providing support in configuring Antivirus ( Cortex XDR ) in all user system for system protection.• Having experience in setting up Druva insync for data backup and restore process.• Providing support in printer setup & fixing network related issues in WIFI and LAN and Guest WIFI.• Having experience in all CLI (Command line interface) installation and troubleshooting in Terminal• Having experience in all MacBook software installations and troubleshooting relevant issues.

A dedicated IT professional having totally 5.5 year’s experience in Windows Administration a. Providing physical and remote support to 3000 + users on Windows OS technical issues for both onsite and offshore.

Having experience in windows system OS installation, Printer support and troubleshooting network and connectivity issues and providing support to end user system related issues and software installation based on requirement.