Responsible for handling internal and external calls and transferring them to the desired personAttending to visitors and assuring that they have a pleasant experienceMaintaining weekly and monthly MIS for Administrative ExpensesArrange transport and accommodations for trainers, employees and clientsOrdering stocks of stationary and other items that the office uses on a day to day basisMaintaining records as neededEnsuring that all facilities are maintained at all times. This includes close coordination with electricians, plumbers, carpenters and other facilities experts available on callMaintaining the CafeteriaMaintaining record of incoming and outgoing courier and dispatchMaintaining attendance details and supervision of housekeeping staffIssue identification cards to the permanent and contract employeesAssisting in other Administrative and Human Resource functions

• Manage vendors supporting Course delivery to ensure policies and procedures are followed, background checks are performed, established rates and contract terms are adhered to.• Develop and maintain vendor relationships and coordinate with other stakeholders• Maintain & update the Training database periodically• Training and supervising Housekeeping Staff• Co – ordinating travels (both domestic & International)/ Dinners & Outings.• Handling FO / Admin & HK functions• Monitoring Admin works like Access control, Attendance, Report maintenance, etc...• Supporting HR for recruitments and other operational works.• Event co-ordination.• Secretarial assistance to Editor in Cheif

• Manage vendors supporting Course delivery to ensure policies and procedures are followed, background checks are performed, established rates and contract terms are adhered to.• Adhere to SAP procedures with Finance team on payment processing & ensuring that the payment reaches the vendor on time• Develop and maintain vendor relationships and coordinate with other stakeholders• Maintain & update the Training database periodically• Create & develop tools for process improvement• Provide monthly/periodic and adhoc Reports to the Senior Staff• Providing flexible and customer focused approach to all travel related problems.• Preparing Visa kit for the employees.• Processing accommodation invoices both domestic and International• Processing invoices for team dinners, Travel insurance and flights.• Maintaining the MIS reports.• Co-ordinating visits from UK/Munich.• Co – ordinating travels (both domestic & International)/ Dinners & Outings.• Handling of Clients from India, UK, Germany and US. This includes travel arrangements, Stay and also response to related Queries.• Prioritizing the tasks according to the ‘Q’ and delivering them within the time limits specified with utmost Perfection.• Took the Initiative to do Interdepartmental Training. Conducted presentations and made them aware of the workflow and the Process. • Handling Front Office operations such as attending calls, Maintaining reports for access cards / meeting room utilization / Courier, visit Co-ordination of UK & Munich Visitor, supporting HR team indirectly.• Providing travel cross training the FO team.

• Handling customer request, negotiating with Customers & providing Tele underwriting assistance• Identify, understand and allocate priorities to satisfy the need of customer.• Complete data entry work for the Guest feedback and preparing comparison reports.• Negotiate tariffs with customer, in comparison with other competitors in the market to retain business for the division, directly impacting operating profits. • To handle customer complaints effectively from start to finish whilst within own area of authority and escalate to higher authority when appropriate.• Shadowing team leader for any adhoc target assigned• Guide new staff in processes and procedures as positive role model to ensure they meet service targets.• Liaise with other departments in finding process solutions and built good relation with other department.• Providing flexible and customer focused approach to all Guest and handling their local travels.• Handling Front office operations such as providing support the team with performance guidance to achieve the target, monthly meeting reports, and Room inspections.• Handling sales [Preparing and promoting packages].• Handling cultural activities.