Founded an independent consultancy, securing and serving clients across diverse industries. Led strategic projects, driving improvements in operations, marketing, and customer experience for various clients.Key Achievements:• Established the consultancy from the ground up, developing service offerings and building a client base through targeted sales pitches and networking.• Managed the entire project for a startup safe deposit centre client (USNW), leading teams to develop branding, create SOPs, ensure regulatory compliance, and oversee all aspects of the business launch from inception.• For a Middle East-based luxury tour operator client (@AlBait Guests), managed end-to-end operations for 700 Hajj pilgrims, leading a team of 7 and coordinating complex international logistics.• Increased online claim submissions and grew client base for a housing disrepair claims marketing company client (Tenancy Helpline) through website development and strategic campaigns.• For a fintech client (USI Money), analysed market data, developed growth strategies, ensured regulatory compliance, and led cross-functional team management.• For an accident management company client (Nav-igate Motors), handled supplier communications, negotiated rates, and implemented new procedures and workflows.

• Developed comprehensive Business Plan for new product launch in the UK market• Conducted market research to assess product suitability and develop key metrics for feedback to China-based leadership• Identified and documented key processes for prospect qualification• Sourced strategic partners for financing, distribution, delivery, and product servicing• Managed press relations to maintain a positive product image in a potentially controversial market• Leveraged global network to increase brand awareness, resulting in a 2% increase in global sales

• Ensured compliance with Travel Regulations, IATA & ATOL standards• Developed and implemented marketing strategies across multiple platforms while maintaining brand identity• Enhanced operating procedures and negotiated supplier contracts to improve efficiency and client experience• Managed customer relationships, including tailoring luxury travel proposals ranging from £4,800 to £9,500 per customer• Secured group bookings up to £150,000 using advanced negotiation skills• Generated over £100k in revenue, exceeding KPI targets• Conducted ongoing market analysis to identify new business opportunities, trends, and potential partnerships• Developed and executed strategic plans to improve business operations• Managed IT development initiatives, including: o Coordinating with multi-vendor and external service providerso Providing technical consultancy and quality assurance for IT projectso Conducting information systems planning, cost-benefit analysis, and budget planning

• Taking First Notification of Loss Calls• Reviewing allocated cases and achieving settlement• Assessing claims against relevant criteria• Updating intermediary Brokers as well as managing customer interactions in an efficient, courteous, and timely manner• Organising and using approved internal and/or external suppliers• Helping and contributing towards the development of less experienced colleagues• Experience of handling Motor Liability Claims worth up to £40k• Liaising with 3rd Party Insurance Companies and negotiating settlement • Introducing new operating procedures which led to company savings

• Liaising with customers who have a minimum net worth of £2.5 Million• Reconciling Customer Accounts to ensure they are not victims of Fraud• Taking inbound/outbound calls, • Investigating Potential Fraud Alerts, concluding whether a compromise has taken place.• Authoring a report to reflect the outcome of the call.• Sending emails/letters to customers, explaining what had happened.• Educating customers how to detect fraud in the future.• Handling sensitive data in accordance with the Data Protection Act.