Technical Director for Nexus Nova - Spearheading projects related to Training, E-Learning development.

• Developed, tested and modified all the lesson plans to meet Trust standards and requirements.• Sole trainer to develop and teach the ePMA lesson plan to all Trust Pharmacists.• Engaged and supported Change/Workstream leads in identifying key areas to train clinical staff and provide insight and knowledge during the change process.• Taught all courses across a broad spectrum including: Doctors, Pharmacists, Nurses, Midwives, Cardiologists, Phlebotomists, ODP’s, CNS and many… Show more • Developed, tested and modified all the lesson plans to meet Trust standards and requirements.• Sole trainer to develop and teach the ePMA lesson plan to all Trust Pharmacists.• Engaged and supported Change/Workstream leads in identifying key areas to train clinical staff and provide insight and knowledge during the change process.• Taught all courses across a broad spectrum including: Doctors, Pharmacists, Nurses, Midwives, Cardiologists, Phlebotomists, ODP’s, CNS and many more.• When required, created bespoke courses in a short pressurised time frame and in many instances, on the fly.• Over 90% positive feedback from all training sessions.• Trained Trust Staff to become ‘Super Users’ for supporting the Cerner Go-Live period.• Trained and managed Floorwalkers during the Go-Live period.• Worked extensively with the training manager and key Trust staff to solve ongoing issues and tackle potential pitfalls, particularly during Go-Live. Show less

• Worked with both the IT staff and end users to discuss and guide them on efficient workflows.• Provided expertise and direction to key stakeholders and discussing the impact of key design decisions throughout implementation.• Lead various meetings to provide solutions to current and potential issues affecting workflow efficiency and patient safety.• Discussed and worked on application user guides with the Learning and Informatics teams, targeting key topics based on gap… Show more • Worked with both the IT staff and end users to discuss and guide them on efficient workflows.• Provided expertise and direction to key stakeholders and discussing the impact of key design decisions throughout implementation.• Lead various meetings to provide solutions to current and potential issues affecting workflow efficiency and patient safety.• Discussed and worked on application user guides with the Learning and Informatics teams, targeting key topics based on gap analysis.• Provided end user support on Cerner Ambulatory applications, detailing and guiding physicians, nurses and clerks on their respective workflows.• Provided in depth knowledge of Cerner Millenium workflows and common issues to the 1st and 2nd line IT teams.• Provided insight and expertise in many software and hardware technologies that interface with Cerner applications from Windows to Citrix. Show less

• Provided 2nd line support (Cerner Go-Live) as part of a team of five in a part customer facing role.• Resolving EPR incidents and distributing tickets via Remedy call logging system.• Built Cerner EPR accounts (HNA) according to trust specifications and staff job roles.• Consistently resolved incidents from a pool of second line tickets and where not possible was able to adjust expectations and keep end clients satisfied to a high level.• Analysed and resolved issues relating… Show more • Provided 2nd line support (Cerner Go-Live) as part of a team of five in a part customer facing role.• Resolving EPR incidents and distributing tickets via Remedy call logging system.• Built Cerner EPR accounts (HNA) according to trust specifications and staff job roles.• Consistently resolved incidents from a pool of second line tickets and where not possible was able to adjust expectations and keep end clients satisfied to a high level.• Analysed and resolved issues relating to NHS applications, Cerner Millenium (Capacity management, Powerchart, PM Office and Appointment books).• Provided in depth knowledge of Cerner Millenium workflows and common issues to the 1st and 2nd line teams.• 1st point of contact for the 2nd line team for complicated incidents and continually supported them through training, demonstrations and explanations.• Maintained professional communication to all seniors regarding trust wide issues and when possible, outlined various solutions gathered from previous experience Show less

• Provided 1/2nd line IT support in a customer facing role.• Call logging/resolving and distributing incidents via BMC Service Desk call logging system.• Created new accounts in AD with the correct member groups, mailboxes and access levels.• Provided support for NHS mail migration issues for various departments that were going live.• Analysed and resolved issues relating to NHS applications, AD, Exchange, Outlook, Office, Windows, network printers, laptops, tablets and Samsung… Show more • Provided 1/2nd line IT support in a customer facing role.• Call logging/resolving and distributing incidents via BMC Service Desk call logging system.• Created new accounts in AD with the correct member groups, mailboxes and access levels.• Provided support for NHS mail migration issues for various departments that were going live.• Analysed and resolved issues relating to NHS applications, AD, Exchange, Outlook, Office, Windows, network printers, laptops, tablets and Samsung phones.• Resolved many Cerner EPR issues from Powerchart, Scheduling Appointment Books and PM Office which comprised of user training and technical problems.• Maintained an exceptional standard of resolving calls as well as consistently taking ownership of all outstanding issues within the team. Show less

• Provided 1st line Cerner EPR (Go-Live) support across Calderdale & Huddersfield NHS Trust.• Call logging/resolving and distributing incidents via Remedy call logging system• Created EPR accounts for staff and provided the correct access according to their position via HNA• Analysed issues relating to Capacity management, ED Launch Point and other Cerner Millennium Apps that were newly introduced to the UK from Cerner• Trained users via remote desktop in how to operate Cerner… Show more • Provided 1st line Cerner EPR (Go-Live) support across Calderdale & Huddersfield NHS Trust.• Call logging/resolving and distributing incidents via Remedy call logging system• Created EPR accounts for staff and provided the correct access according to their position via HNA• Analysed issues relating to Capacity management, ED Launch Point and other Cerner Millennium Apps that were newly introduced to the UK from Cerner• Trained users via remote desktop in how to operate Cerner EPR from Powerchart, Scheduling Appointment Books, PM Office and many more applications.• Maintained a resource point for all current and past issues relating to this Go-Live• Provided in depth support to many colleagues relating to EPR knowledge and workflows Show less

1st/2nd Line IT Support Croydon University Hospital NHS Trust – Croydon, London• Provided 1st/2nd line support for over 5000 staff.• Over 80% calls resolved first time.• Reduced the number of outstanding logged calls across the department.• Given higher degree of administrative rights allowing me to resolve calls well before their SLA times• Call logging and distributing work tickets according to agreed SLA times via Track-IT logging system• Supported rollouts via… Show more 1st/2nd Line IT Support Croydon University Hospital NHS Trust – Croydon, London• Provided 1st/2nd line support for over 5000 staff.• Over 80% calls resolved first time.• Reduced the number of outstanding logged calls across the department.• Given higher degree of administrative rights allowing me to resolve calls well before their SLA times• Call logging and distributing work tickets according to agreed SLA times via Track-IT logging system• Supported rollouts via floorwalking and providing knowledge and best practices for these projects.• Solved various Cerner Millenium queries on first contact, relieving pressure on the Application Support department.• Utilised helpdesk statistics to target specific departments and proposed efficient floorwalking strategies. Show less

• Part of an international team of Floorwalkers (Cerner India, Middle-east, Australia and UK) implementing the most successful Go-Live in Qatar• Provided support to clerks and physicians for Cerner applications particularly Powerchart and PAS• Supported and entire floor comprising of multiple departments from Paediatrics, Podiatry, Uro-Oncology, Vascular devices and many others.• Quickly grasped the hospital’s workflow and directed extra support to areas causing… Show more • Part of an international team of Floorwalkers (Cerner India, Middle-east, Australia and UK) implementing the most successful Go-Live in Qatar• Provided support to clerks and physicians for Cerner applications particularly Powerchart and PAS• Supported and entire floor comprising of multiple departments from Paediatrics, Podiatry, Uro-Oncology, Vascular devices and many others.• Quickly grasped the hospital’s workflow and directed extra support to areas causing bottlenecks• Provided one-to-one training for users lacking prior exposure Show less

• Provided 1st line IT support across five hospitals within their trust following the rollout of Cerner Millennium.• Troubleshooting various issues within Cerner Millennium applications including; Powerchart, Firstnet, Surginet and PAS (Patient Administration System)• Exceptional knowledge of ePA and Clindocs and a deep understanding of clinical workflows, especially outpatient departments.• Worked extensively with doctors and consultants, organising solo and group training sessions… Show more • Provided 1st line IT support across five hospitals within their trust following the rollout of Cerner Millennium.• Troubleshooting various issues within Cerner Millennium applications including; Powerchart, Firstnet, Surginet and PAS (Patient Administration System)• Exceptional knowledge of ePA and Clindocs and a deep understanding of clinical workflows, especially outpatient departments.• Worked extensively with doctors and consultants, organising solo and group training sessions and working closely with the ICT change team to implement bespoke software modifications.• Pre-empting bottlenecks during implementation and rollout phases, creating a more tailored and focused familiarisation/training session• Trained fellow colleagues and helped produce QRG’s, SOP’s, tutorial guides and conducted presentations. Show less

Worked on various projects requiring good industry specific skills including HTML5, CSS3, Javascript, Joomla, Wordpress and Magento ecommerce technologies. Managed my own web server and built and hosted in excess of a hundred websites. Excellent understanding of SEO, AdSense and generating revenue for online businesses. Advised business to utilise web technologies to create multiple revenue streams.