In world-class business settings, where multinational teams rely on transformative IT leadership to maintain business continuity and drive growth, Mahfuzur Rahman is a linchpin. His expertise in application and data availability, security, and GRC (governance, risk management, compliance) has delivered measurable impact for companies like PepsiCo, IBM, and Dell.LEADERSHIP SNAPSHOT:▪ Impact on P&Ls ranging from $2M to +$47B; teams from 4 to 28; annual budgets from $500K to $3M; <500 to 139,000 end users; maximum availability for up to 4,000 applications and modules; up to 5 data centers; impact on B2B and D2C businesses worldwide.▪ Drives strategic direction and execution to protect and optimize critical enterprise IT assets, achieve operational and service excellence, drive transformation, and maintain business continuity.▪ Leverages partnerships and relationships of trust, emerging technology, and a Fortune 500 process pedigree to mitigate risk, resolve complex business problems, and deliver on C-level strategies.▪ Thought leader invited to speak at industry and company events.▪ Sought out to take on initiatives that strengthen the product mindset and create customer value.▪ Multicultural voice for diverse, equitable, and inclusive workplaces.▪ Inspiring mentor who leads with agility, humility, cross-functional coordination and collaboration, positive influence, and a sense of humor. Recruits, invests in, empowers, and retains standout IT leaders.VALUE CREATION:▪ GROWTH: Member of the global IT leadership team that created a robust, reliable, and secure technology ecosystem to support the 20% organic and M&A growth of Fortune 100 company’s North American business to +$47B over 5 years.▪ BUSINESS CONTINUITY: Averted production halts and revenue loss by leading quarterly testing of data center failovers and automating +4,300 test cases to maintain +99.9% availability. Focusing on GRC, automated access management to move company from regular audit findings to 100% compliance. Member of Fortune 100 company’s Risk Forum.▪ CONTINUOUS IMPROVEMENT: Transformed business-critical IT organization and led value stream mapping, reducing change failure rate from +12% to <1.35% as annual application / system changes grew from 65,000 to +200,000. Saved millions by automating workflows.▪ AWARD-WINNING TRANSFORMATION & CHANGE: Guided teams and vendors through SAP OS / DB migration (CIO Award), post-merger integration (CIO Award), implementation of ITSM tools and processes, operation launches, leadership changes, Covid-19, and cloud migration.
Pepsico
View- Website:
- pepsico.com
- Employees:
- 146948
- Company phone:
- 0800 274 777
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Servicenow Platform LeadPepsicoEdmonton, Ab, Ca
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Sr. Manager - Servicenow Esm Program Delivery LeadPepsico Jul 2022 - PresentPurchase, New York, Us
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Senior Manager, Sap Environment & Release Management, Enterprise SolutionsPepsico 2020 - Jul 2022Purchase, New York, Us(+79B CPG leader (Pepsi, Frito-Lay, Quaker Foods); NYSE: PEP)Promoted to own the performance, security, and modernization of the SAP environments supporting PepsiCo’s 22 product lines in North America (+$47B annual revenue; 139,000 end users) while serving as a member of the global Enterprise Solutions team with impact worldwide. Leads 8 direct reports, manages 7-figure annual budget, and owns execution in partnership with a +1,500-member multinational DevSecOps team. Responsible for a fail-safe environment, GRC, data security, release management, value stream mapping, IT funding models, cloud fluency, and change management. Member of PepsiCo’s Risk Forum and Automation Task Force.𝘛𝘦𝘤𝘩 𝘌𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵: 𝘚𝘈𝘗, +4,000 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘈𝘻𝘶𝘳𝘦, 𝘚𝘈𝘗 𝘚4 𝘏𝘈𝘕𝘈, 𝘈𝘞𝘚, 𝘎𝘰𝘰𝘨𝘭𝘦 𝘊𝘭𝘰𝘶𝘥, 𝘐𝘉𝘔 𝘋𝘣2, 6 𝘔𝘢𝘯𝘢𝘨𝘦𝘥 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘗𝘳𝘰𝘷𝘪𝘥𝘦𝘳𝘴 (𝘔𝘚𝘗𝘴), 3 𝘋𝘊𝘴▪ Restructured 34 Agile / waterfall teams into 8 value streams, 14 trains, and 17 teams to optimize partnership with senior leaders.▪ Received CIO Award for jump-starting and accelerating completion of delayed SAP OS DB migration. Completed in 9 months.▪ Delivered against a 7-day SLA to remediate a critical security vulnerability impacting nearly all SAP applications (+1,800 servers).▪ Pivotal role in the cloud vs. on-prem assessment based on business requirements and ROI while also sunsetting legacy systems.▪ Saved 7-figure costs annually by enforcing best practices, automating workflows, and strengthening vendor negotiations. Leads the automation of at least one manual task monthly. Achieved 30% reduction in QA downtime while testing and releasing +145 applications.▪ Champion for leadership development. Mentors 3 release train engineers (RTE), 17 Scrum Masters, and 6 product owners.
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Global Process Lead, It Release ManagementPepsico 2018 - 2020Purchase, New York, UsSelected for a new role to lead the reimagining, rollout, and day-to-day execution of a forward-thinking, fail-safe IT release management strategy to enable faster, smarter go-to-market across North America. Concurrently served as a collaborative member of the global leadership team.𝘛𝘦𝘤𝘩 𝘌𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵: 𝘌𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵: 𝘚𝘈𝘗, +4,000 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘕𝘰𝘸, 𝘊𝘭𝘢𝘳𝘪𝘵𝘺 𝘗𝘗𝘔, 𝘈𝘻𝘶𝘳𝘦 𝘋𝘦𝘷𝘖𝘱𝘴, 𝘐𝘛𝘚𝘔 𝘉𝘐 𝘜𝘯𝘪𝘷𝘦𝘳𝘴𝘦, 2 𝘋𝘊𝘴▪ Clearly defined release management process scope, cycles, calendar, and reporting. Consolidated multiple automation capabilities into a single environment in alignment with company’s Robotics Process Automation initiative. Concurrently created an environment that prioritized releases based on go-to-market requirements. Enhanced time-to-market +40% for waterfall releases and 80% for Agile. ▪ Automated reporting dashboards, providing 30-60-90 days of risk visibility for global ITSM teams and senior leadership.▪ Partnered with CTO, global IT operations, information security, and other teams to design and conduct a process design workshop.▪ Achieved strategic ITSM ROI by initiating and leading 25 continual service improvement (CSI) initiatives.
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Global Process Lead, It Change ManagementPepsico 2016 - 2018Purchase, New York, UsPromoted to join the Global ITSM organization and lead the global change management team responsible for identifying, understanding, and addressing the impact of change within a complex production environment to mitigate risk and limit downtime to scheduled events across North America (+8,000 fulfillers and +25,000 end users). Concurrently served as a collaborative member of the global leadership team.𝘛𝘦𝘤𝘩 𝘌𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵: 𝘚𝘈𝘗, +2,800 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴, 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘕𝘰𝘸 (𝘐𝘛𝘚𝘔, 𝘐𝘛𝘖𝘔, 𝘐𝘛𝘉𝘔, 𝘚𝘦𝘤𝘶𝘳𝘪𝘵𝘺 𝘖𝘱𝘴, 𝘎𝘙𝘊), 5 𝘋𝘊𝘴▪ Member of the ITSM leadership team that led a fundamental, multiyear, companywide shift in service strategy, including the implementation of a new global ITSM tool (ServiceNow), IT controls and contingencies, and change management processes.▪ Led the turnaround of performance against control and compliance KPIs, improving from prior year’s 87% to an above-industry-average 100%. This work included the remediation of SOX / PICT audit findings by improving the access management process, implementing ITIL best practice, and holding the organization to a higher governance standard.▪ Reduced overdue changes 24%, emergency changes 15%, expedited changes 80%, unauthorized changes 100%, and unplanned service downtime 98%. Lowered change failure rate from 12%-15% to <1.35%.▪ Maintained a regular cadence of change reviews with senior leaders to minimize disruptions in production and business operations.
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Senior Analyst, It Service Delivery, North American BeveragesPepsico 2008 - 2016Purchase, New York, UsOwned performance, security, and availability of the IT infrastructure supporting PepsiCo’s multibillion-dollar B2B and direct-to-consumer business across Western Canada and the U.S., including 3 A+ / critical production plants. Responsible for a fail-safe environment, data protection, risk management, policy implementation / governance, service, delivery, and incident management.𝘛𝘦𝘤𝘩 𝘌𝘯𝘷𝘪𝘳𝘰𝘯𝘮𝘦𝘯𝘵: 𝘞𝘪𝘯𝘥𝘰𝘸𝘴 𝘚𝘦𝘳𝘷𝘦𝘳, 𝘚𝘈𝘗, +300 𝘢𝘱𝘱𝘭𝘪𝘤𝘢𝘵𝘪𝘰𝘯𝘴▪ Quickly earned a reputation for bridging the gap between the front lines of the business and the back-end tech stack and systems.▪ Created a culture focused on global policies, controls, and standards to reduce the risk of unplanned outages.▪ Elevated data security at third-party facilities by deploying and upgrading warehousing, manufacturing, and sales applications.▪ Generated 6-figure cost savings through strategic IT procurement, skilled vendor negotiations, and server consolidation.▪ Regional IT service leader in the opening of a Canadian production facility and post-M&A integration of 2 large bottling companies. Expansion positioned PepsiCo as the largest food / beverage company in North America. Earned CIO Award for contributions.
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Senior It Analyst, Ibm Global Services CanadaIbm 2007 - 2008Armonk, New York, Ny, Us(+$103B globally integrated technology company; NYSE: IBM)Recruited into IBM’s global consulting business to create fail-safe server and application environments for multiple global DCs supporting large-scale enterprise customers (e.g., GM, Zurich Insurance Group, state government agencies).▪ Delivered 20% reduction in Priority 1 / 2 tickets by creating an online self-help destination for recurring issues.▪ Maintained consistent 99.9% availability by scheduling routine backup and recovery events without impact to production operations. -
Technical Team LeadDell 2005 - 2007Round Rock, Texas, Us(+$57B global technology company, #1 supplier of personal computers in the U.S.; Nasdaq: DELL)Selected to design and execute creative business and technology solutions to ensure a fail-safe environment for corporate customers.▪ Turned around team from #16 to #1 among 23 teams at Dell Edmonton by establishing a technical roadmap, spearheading lean Six Sigma Green Belt projects, strengthening root cause analysis, accelerating automation, and improving incident case management.▪ Achieved 95% of quality goals in 3 months. Reduced support gaps for DCs in North America and Asia. Awarded for contributions.
Mahfuzur Rahman Education Details
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University Of WindsorComputer Science
Frequently Asked Questions about Mahfuzur Rahman
What company does Mahfuzur Rahman work for?
Mahfuzur Rahman works for Pepsico
What is Mahfuzur Rahman's role at the current company?
Mahfuzur Rahman's current role is ServiceNow Platform lead.
What schools did Mahfuzur Rahman attend?
Mahfuzur Rahman attended University Of Windsor.
Who are Mahfuzur Rahman's colleagues?
Mahfuzur Rahman's colleagues are Constanze S., Jeffrey Heckel, Facu Aguirre, Johnathan Wiens, Rosario Ocampo, Neil Ronson, Victor Z.
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