Pioneering new age of sporting in Bangladesh.

Introducing new era of bartering

About 2 decades of experiences in various management areas in versatile industries.Core Expertise: Supply Chain & Logistics Management, Operations Management, Policy Advocacy, Service Operations, Program ManagementIndustries Worked In: ICT, Logistics, Engineering, TelecommunicationsConsultancy Offerings for SMEs and Startups: Business Consulting, Management Consulting, Logistics Consulting, Policy Consulting, Public Relations, Program Management, Strategic Planning

Progressive career from PROGRAM MANAGER – SERVICE OPERATIONS (2016) to APAC SLO PROGRAM MANAGER (2021) to REGIONAL OPERATIONS MANAGER (2022 – Present)↗ Successfully implemented Cisco SLO function, establishing the first-ever Cisco depot in Bangladesh.↗ Attained approval for "Importation without L/C" from the Ministry of Commerce, involving clearance from BTRC, CCIE, and other authorities; obtained approval for Defective Parts Permanent Export.↗ Completed cross-region project to diversify stock sources from Netherlands, resulting in uninterrupted stock flow from 2 source countries, thereby supporting $10 Mn service business directly and generating multi-million dollars in new businesses indirectly.↗ Addressed interruption in stock replenishment flow to Bangladesh and resolved IT issues by implementing improved process flow, leading to normalized replenishment flow within 4 months with reduction in customer complaints.↗ Achieved 15% cost reduction in phased project deployment by implementing alternative multi-vendor solutions, and resolving performance issues in Guam and Papua New Guinea.↗ Initiated lobbying program emphasizing operational contribution to country's economic benefit during Sri Lanka's financial crisis, saving $5 Mn in business through eased regulatory approvals, stock movements, and workflow.• Spearhead country Services Logistics and Operations (SLO), while representing APAC SLOs, including Bangladesh, Sri Lanka, Maldives, Fiji, Guam, and Papua New Guinea.• Own scope of third-party vendor management, logistics, maintenance/field engineering, inventory management, order management, and related budgetary control for Bangladesh and Sri Lanka.• Manage financial resources controlling financial instruments/documentation like advance duty payments.

Responsible for Services Logistics and Operations (After Sales) for:SAARC (Bangladesh, Sri Lanka, Maldives) Pacific Islands (Fiji, Guam, Papua New Guinea)

Heading country services logistics and operations

↗ Conducted numerous training sessions and workshops to empower Small and Medium Entrepreneurs (SMEs) in enhancing their business acumen and skills.• Led P&L and strategic management. Spearheaded operations for initial 3 years, emphasizing business consultancy services; facilitated sustainable growth for country's business houses and individuals through enhanced financial, technology, and management efficiency.

↗ Facilitated numerous educational sessions to foster effective parenting strategies for children with special needs, collaborating closely with professional organizations dedicated to raising awareness in this domain.• Spearheaded marketing and brand proposition activities for 3 years; initiated and promoted development of comprehensive platform featuring green and healthy products and services for kids and moms.

↗ Effectively executed alignment of Express industry with Asycuda World compliance framework, ensuring seamless integration with Customs' automated system for IGM and BoE submission.↗ Introduced BEPZA Online System to EPZ authority and consignees, streamlining processes for compliance with express shipments.↗ Achieved cost reduction in operations through implementation of various projects, including overtime reduction initiatives, introduction of new routes, execution of flexi routing, and optimization of duty notification processes.• Orchestrated program management, performance improvement, quality management, compliance management, training and development, service network management, and service excellence strategic consultation for operations department.• Successfully performed interim role for Gateway Manager (2013) and Ground Operations Manager (2014).

Responsible for overall management of Ground Operations by planning and implementing strategies and tactics ensuring improvement in service, transit time performance, capabilities and other strengthening components whilst managing costs.

Responsible for overall management of Gateway by planning and implementing strategies and tactics ensuring improvement in service, transit time performance, capabilities and other strengthening components whilst managing costs.

↗ Successfully executed numerous construction projects for Essential Drugs Company Ltd. and implemented digital ID system for the Wage Earners Welfare board under the Government of Bangladesh.• Helmed end-to-end P&L and general management. Spearheaded decade-long operational tenure overseeing diverse projects in construction, indenting, engineering services and supplies, and business consulting; implemented cutting-edge technology and solutions, prioritizing customer modernization and environmental protection.

↗ Directed and successfully executed production process, delivering premium leather finished products to both local corporate clients and international brands.• Oversaw corporate affairs and P&L responsibilities for a quality leather goods manufacturer, ensuring achievement of revenue targets.

↗ Successfully led a 3-month project, guiding TESAMM's local partner to achieve milestones in collecting, transporting, storing, and preparing scrap items for export while ensuring compliance with all process requirements.• Supervised operations for TESAMM-Grameenphone project; led country team for contribution towards process improvement and compliance and daily reporting to customers.

2nd level Support to all SSEA countries for both BSS and OMC-R Technical Issues being remote or onsite including consultancy for any critical resolution.

Progressive career from ENGINEER – BSS SURVEY AND PLANNING (2006) to TEAM LEADER – BSS TECHNICAL SUPPORT (2010)↗ Managed local technical support team for TMIB Annual Maintenance contract (PO2).↗ Coordinated and monitored the successful execution of the TIGO Swap project in Sri Lanka, serving as the technical expert.↗ Led the execution and monitoring of TWIN TRE Replacement project in Sri Lanka, contributing as the technical expert.↗ Coordinated BSS technical team and oversaw technical integration for TMIB PO7 project.• Coordinated with Local Technical Support Team, providing L2 support, third-party vendor management, and fault repair management.• Provided consultation for BSS Project Management, involving conducting necessary actions from Operation and Maintenance Centre (OMC) for BSS network with support of network office during critical issues.• Assigned as the Technical Support Engineer for the territory of South and South East Asia (SSEA).

Responsible for coordination of 2nd level BSS technical Support team activities including conducting activities from the BSS OMC-R for critical issues. Besides, responsible for third party vendors management, fault repair issues, consultation for BSS project management.

Responsible for overall project coordination of in-house/outsourced team for BSS installation/commissioning and reporting including installation supervision & commissioning during critical sites.

Responsible for overall project coordination of in-house/outsourced team for BSS survey/planning and reporting including survey/planning during critical sites.

Responsible for overall project management activities for government project starting from tender offers, technical scheduling till project completion & handover.