Mahid Rahman Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

- Being integral member of the service desk/Onsite engineering team - Record support information via tickets with accurate time logs, support steps and resolution - Focusing on security orientated support cases/projects (endpoint encryption, MFA, data loss prevention, endpoint management, MDM deployment, data migration) - Liaising with key.

London, England, United Kingdom

- Liaising with key business contacts and steak holders whilst providing the upmost highest/professional level of communication to various organisation across the UK- Scoping out IT solutions and producing quotes for Infrastructure projects and IT hardware requirements- Monitoring various support boards on CRM systems (Connect wise) whilst collaborating.

London, England, United Kingdom

- Building relations with client’s technical teams- Streamlining technical processes and identifying client requirements- Organising technical teams to deliver technical related projects- Scoping out infrastructure requirements and assisting sales teams quote the correct configurations- Ensuring all customer related processes are well documented and up to.

- Being the technical point of contact for Technical sales related queries - Attending client meetings, assisting sales members with technical related opportunities (Digesting the technical information) - Planning/ Delivering vendor content related training to various sales teams using strong interpersonal skills - Sanity checking solutions before they are.

- Installing components on various servers, desktop and laptops, including hardware troubleshooting - Provisioning/supporting devices on VMware workspace one MDM platform - Provisioning/ supporting SCCM/ Office 365 / Microsoft Intunes systems - Provisioning/ supporting Cisco Meraki and HP Aruba Wireless access points - Working on large scaled IT.

- Being the main IT contact for various client sites working in rotation with other onsite engineers - Being the technical hands on lead for critical issues that require onsite assistance working in conjunction with 3rd line and specialist engineers remotely - Installing server, Routers, Firewalls, switches, UPS’s and wireless access points - Being the.

- Providing support for IT Lab’s VIP clients within various business sectors (Finance, Design and architecture, Private healthcare) by using strong written and verbal communication skills - Meeting business SLA’s on tickets and response times ensuring maximum customer satisfaction is met Working alongside Incident Management assigning Cases to engineers.

- Being the first point of contact for the IT service desk - Logging issues on CRM systems (Auto task and Service now) - Providing basic troubleshooting and support over the phone - Assisting engineers with onsite support and occasional project work - Dealing with in house IT issues (Hardware replacements, Desktop imaging, printer maintenance)

It Support & Networking, Level 3 City And Guilds In Networking And It System Maintenance

It Networking And Systems Support

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