Muhammad Arif Hidayat Email & Phone Number

Indonesia

Led 3 teams with 11 personnel, covering the scopes of affiliates (business), partnership support, and business analysisAffiliates and Referral Team (Business) :(a) Manage affiliates and referral programs for four products: HRIS, Tax, Accounting and CRM software. Focusing on expanding the customer base and driving sales growth.(b) Product Management. Develop affiliate platform with product team(c) Analytics. Created dashboards in Tableau and conducted analysis to inform and develop strategic initiatives, leading to an improvement in decision-making efficiency. Conducted research and RFM (Recency, Frequency, Monetary) analysis to develop strategic initiatives.(d) Strategy. Developed strategy and program for the affiliate channel by analyzing historical results and incorporating affiliate feedback. Partnership Support :(a) Event Organization. Assisted the Partnership team in organizing events for agents and consultants.(b) Marketing Channel Development. Helping all outbound teams in creating content for email blasts, WhatsApp broadcasts, and other communication channels.(c) Operations. Monitored the affiliates platform and provided support in streamlining operational processes.(d) Standard Operating Procedures (SOP). Develop and continuously improve the partnership process end-to-end.Business Analyst (Direct report to CRO) :(a) Assisting the Chief Revenue Officer (CRO) in implementing new projects, conducting analysis, and developing strategic initiatives.(b) Project Implementation. Assisted the internal team in setting up external software and monitored its adoption and impact(c) Project Implementation. Involved in company projects aimed at enhancing efficiency.

Jakarta, Indonesia

Business analyst aim to make the business more efficient and effective. The responsibility of business analyst are every aspect of business reporting, daily process improvement, performance measurement, and projects within the scope of commercial division. Business Analyst directly report to Chief of Commercial Officer and Head of Business Analyst. Besides, Business Analyst working closely with everyone from commercial from supervisor level up to VP level and also other division like CEO Office (PMO & Data Team), and People Development. The activities related with this role are;Operations & Strategic : - Report to stakeholders, Chief of Commercial Officer, VP-level, and Head-Level, everything that is required in order to do analysis or evaluation.- Working together with People Team to define the Individual KPI in commercial teamCustomer Success Division- Improve the process by defining the Customer Health Score. This process is closely working with the data team to do regression analysis and back-testing to define the first version on Customer Health Score. - Define the action item as a result of Customer Health Score. - Help the commercial team to define and implement the process in our CRM. There is the HRIS Customer Success team and Accounting Customer and Renewal Team.Customer Supports Division- Improve the process of Accounting Customer Support and implement the ticketing management system.- Help the HRIS Customer Support to implement multi-select BOT in the live chat system. Sales Division- Reconcile the data from the team spreadsheet with CRM data.- Manage the regular operational request on internal CRM for the sales team.- Collaboration with Product team to create Product Qualified Score- Cross selling project- Referral PlatformVisit my Miro to know the details project :https://miro.com/app/board/uXjVOHRakCY=/?invite_link_id=545478762984

Jakarta, Indonesia

As a Project Manager, I responsible to make sure that our HRIS values are delivered well into customer. The main activity for Project manager is to conduct initial meeting to discuss user requirement. Project Manager is responsible to the whole project and system implementation. Besides, they are expected to good in communication, human resources, system understanding, and time management. The topic related with this role are HR, HRIS, HR Policy, Payroll, and Tax.The activities related with this role are;1. Introduce a team and system capability to make sure customer get the value of our system.2. Discuss with stakeholders about the HR policy and make sure it is standardize so that able to be implemented in system.3. Make sure the project is feasible and able to be implemented on time.4. Training the user from client side about the using of HRIS system.5. Guide the user from client side in the first 3 month.6. Help the user from client side to compare the tax and payroll calculation in the first month.7. Make sure both of project quality and on-boarding time are within our service level standard.

Greater Jakarta Area, Indonesia

The main job of Business Growth Associate is to give insight to clients about their membership program. The insights is including Customer's behavior, demographic, and marketing campaign suggestion.The activities related this position are;1. Prepare merchant review deck for key clients every month.2. Prepare executive summary to clients' BOD about their program insight, effectiveness, and ROI.3. Make an appointment with clients to review the program routinely.4. Present the deck to clients, review the program, and discuss improvement.5. Daily data analysis from Power BI to track client's adding members, ATV, ROI, Extra Sales and Revenue.6. Gather data from Power BI and do the analysis for special request from team or clients.7. Running some marketing program for company and clients.8. Track every initiative effectiveness.I also involved in some projects like 1. Prepare the P/L to track the cost benefit of commercial team supervised by CFO.2. Developing KPI with Head of Business Growth.3. Video training to client's front liner.4. Inventory management to set reorder point.

Greater Jakarta Area, Indonesia

The main job of client success it to make sure that every clients' project are going LIVE on time and maintain the existing clients so that the program is running smoothly and solve some technical issue that can be handled.The activities related this position are;1. Creating program on internal system so that the membership card can running well on the apps.2. Internal testing on the program created.3. Maintain the marketing tools that is provided for clients.4. Coordinating with commercial team regarding program effectiveness.5. Make a report about the internal process and give suggestion in order to improve the process.

Greater Jakarta Area, Indonesia

TADA is a leading Advocacy Engagement Platform in the world that help business move from transaction to relationship, from customer to advocates. TADA has clients from various industries like Foods & Beverages, Financial Sector Industry, and so on. TADA helps them to engage with members, to retain employees, and to acquire new customers by giving digital platform on TADA Apps. The activities related this position are;1. Asking clients about the program that they want.2. Prepare every materials required to make the progam LIVE.3. Coordinating with clients regarding program effectiveness.4. Make a report about the internal process and give suggestion in order to improve the process.

Indonesia

After I finished my study, I went back to my hometown to help my father solving some business problem. The business are Car Oil Change, Material Store, and Housing. I handled the business system and financial monitoring. The goal is to make the financial report to be accountable yet easy to read. My job is including make a balance sheet, cash flow, personal tax amnesty, and some operational process review. My job are including;1. Developing the management system to Car Oil Change.2. Implementing the accounting software named Zahir for accounting and POS.3. Control the asset and liability in certain level.4. Restructure debt policy and handling the cash flow management.5. Report the tax, is including the tax amnesty process.6. Develop the hiring and compensation system.7. Create the inventory management system including reorder point and safety stock.

Bandung Area, West Java, Indonesia

Consultancy and Continuing Education (CCE) SBM ITB established to provide an integrated consultancy and executive development services for professionals. In this case, CCE has a partnership with a Stated-Owned Enterprise about 'Branchless Banking and its potential'. My role to gather, analyze, and create a case study regarding the implementation of digital money in other country like Kenya and India and how if it is implemented in Indonesia. My activities are including;1. Desk Research about the implementation of e-money in branchless banking program.2. Interview some key accounts to gather data3. Write the case study for three level management4. Gather information about the potential of Unbanked Society in Indonesia

Master Of Business Administration - Mba, Strategic Marketing, 3.83 / 4.00

Bachelor'S Degree, Business Administration And Management, General, 3.55 / 4.00

Activities and Societies: Satoe Indonesia (Non-profit organization), Kabinet Mahasiswa ITB (Student Executive Organization), Basketball