Mahendra Gupta Email & Phone Number

Indore, Madhya Pradesh, India

- Leading an IVR project to automate customer query resolution and support processes using AWS Connect and AWS Lambda.- Designing contact flows to efficiently handle and route customer queries through the IVR system.- Implementing AWS Lambda functions to provide real-time, automated responses to customer inquiries.- Improving customer service efficiency and satisfaction through automated, self-service options.- Ensuring seamless integration between AWS Connect and Lambda for a smooth customer support experience.

Indore, Madhya Pradesh, India

- Leading an AWS modernization project focused on customer loan application verification and decision-making.- Backend application code in Python, infrastructure code managed by AWS CDK in TypeScript.- Leveraging AWS Lambda, Step Functions, API Gateway, Secret Manager, S3, and DynamoDB for serverless architecture.- Streamlining KYC, credit score, address verification, and new/existing user checks.- Automating approval, denial, or manual processing decisions based on verification results.

Rihand

Allahabad, Uttar Pradesh, India

I have learned 8051 microcontroller & communication protocols (like I2C, SPI, RS323) and Front End designing.

Varanasi(Iit Bhu)

I have learned Embedded system using arduino board & IOT with the help of NodeMCU and various cloud platform like IBM Blumix, Thinkspeak, Blynky.