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Mahima Agarwal Email & Phone Number

Seasoned professional with 12+ years of experience in customer experience, team management, program management & training. Ex Genpact I Ex Barclays at Pearson
Location: South Delhi, Delhi, India 1 work role
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Current company
Role
Seasoned professional with 12+ years of experience in customer experience, team management, program management & training. Ex Genpact I Ex Barclays
Location
South Delhi, Delhi, India
Company size

Who is Mahima Agarwal? Overview

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Quick answer

Mahima Agarwal is listed as Seasoned professional with 12+ years of experience in customer experience, team management, program management & training. Ex Genpact I Ex Barclays at Pearson, a company with 28749 employees, based in South Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Mahima Agarwal.

Mahima Agarwal previously worked as Senior Program Coordinator at Pearson.

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Email format at Pearson

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Pearson

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Profile bio

About Mahima Agarwal

Mahima Agarwal is a Seasoned professional with 12+ years of experience in customer experience, team management, program management & training. Ex Genpact I Ex Barclays at Pearson.

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Mahima Agarwal's current company

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Pearson
Pearson
Seasoned professional with 12+ years of experience in customer experience, team management, program management & training. Ex Genpact I Ex Barclays
london, greater london, united kingdom
Website
Employees
28749
AeroLeads page
1 role

Mahima Agarwal work experience

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  • Pearson
    Senior Program Coordinator
    Nov 2019 - Present - Noida, Uttar Pradesh, India
    • Ensure all Customer Service enquiries are progressed or completed in an appropriate manner, within the defined (SLA).• Provide an outstanding customer experience including consistently high levels of attention to detail and Quality.• Taking full ownership of customer issues and managing the communication through various channels.• Handling challenging/complex cases and find a resolution during a call and following the appropriate escalation steps if necessary• Efficiently managing PTE cases and managing level-2 escalations.• Creating WFM reports for all the teams and assist in allocating work to the team.• Creating a detailed dashboard on a weekly basis to identify gaps and trends.• Providing training to new employees and cross training to existing employees on PTE cases and emails.• Helping the team with the best practices on emails and providing resolution at first point of contact.• Created SOP’s for PTE training to streamline the process and to increase the productivity of the team and helps in training new hires.• Active member of the team that was working on Ignite when Ignite was launched. Helped the team in identifying bugs in Ignite and making it more efficient to use.
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Colleagues at Pearson

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FAQ

Frequently asked questions about Mahima Agarwal

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What company does Mahima Agarwal work for?

Mahima Agarwal works for Pearson.

What is Mahima Agarwal's role at Pearson?

Mahima Agarwal is listed as Seasoned professional with 12+ years of experience in customer experience, team management, program management & training. Ex Genpact I Ex Barclays at Pearson.

Where is Mahima Agarwal based?

Mahima Agarwal is based in South Delhi, Delhi, India while working with Pearson.

What companies has Mahima Agarwal worked for?

Mahima Agarwal has worked for Pearson.

Who are Mahima Agarwal's colleagues at Pearson?

Mahima Agarwal's colleagues at Pearson include Justin Marlo, Shweta Mathur, Linda Ramagnano, Richard Resch, and Zhongyuan Zhang.

How can I contact Mahima Agarwal?

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