Mahima Fernando Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Abu Dhabi, United Arab Emirates

• Preparing Contracts, Agreements, Proposals, Quotations• Preparing Tax Invoices, Cheques, Receipts, and Financial Reports• Reconciling General Legers, Journals, Bank Statements, Petty Cash• Calculating & Filing VAT• Email Marketing & Digital Marketing (Content Creation & Ad Campaigns)• Researching & Analysing the Market Trends and Requirements• UAE Tender Registration• Handling Human Resource Documents (Offer Letters, Visa, Salary)• Organizing, Controlling &… Show more • Preparing Contracts, Agreements, Proposals, Quotations• Preparing Tax Invoices, Cheques, Receipts, and Financial Reports• Reconciling General Legers, Journals, Bank Statements, Petty Cash• Calculating & Filing VAT• Email Marketing & Digital Marketing (Content Creation & Ad Campaigns)• Researching & Analysing the Market Trends and Requirements• UAE Tender Registration• Handling Human Resource Documents (Offer Letters, Visa, Salary)• Organizing, Controlling & Filing All Documents of the Company, Clients, Suppliers,...etc• Managing Several Emails & Performing General Administration Tasks• Coordinating with Clients & Suppliers for Requirements & Payments Show less

• Content Creation & Execution (Facebook, Instagram, LinkedIn, YouTube, TikTok)• Content Scheduling• Performing Social Listening for Brands• Planning, Monitoring and Managing the brands presence on Social Media platforms• Coordinating with the internal & external marketing teams• Social Media Marketing• Running Digital Campaigns for Brands• Budgeting and Planning• Lead Generation

Sri Lanka

• Handled inquiries via Intercom and Social Media platforms (Facebook, Instagram, Twitter, Google My Business) and provided quick & effective support for internal and external customers.• Acted upon both Internal & External customers on their concerns & requests through email in a professional manner within the stipulated SLAs.• Checked on live technical issues which the customers are facing in the application and identified the problems and define workarounds/changes in applications to… Show more • Handled inquiries via Intercom and Social Media platforms (Facebook, Instagram, Twitter, Google My Business) and provided quick & effective support for internal and external customers.• Acted upon both Internal & External customers on their concerns & requests through email in a professional manner within the stipulated SLAs.• Checked on live technical issues which the customers are facing in the application and identified the problems and define workarounds/changes in applications to solve such problems and improve user experience. (JIRA/LiveJIRA)• Test and verify whether the system delivers the right user experience for customers and monitor the feedback of the customer service delivery.• Co-ordinate and preparation of statistical reports for the higher management.• Promotion cashback & rewards disbursement.• Banking Operational Functions. • Taking new initiatives in order to minimize reworks and manual work.• Customer Complaints Resolution.• Checked Customer KYC, AML, FATCA criterias, Fraud Monitoring in the onboarding process. Show less

Colombo, Western, Sri Lanka

Providing Customer Service & Customer Complaints Resolution.Looking into Technical Issues & Queries in the application.Handling ChatBot & Social Media platforms.Acting upon both Internal & External customers via Emails. Banking operational functions.Taking new initiatives in order to minimize reworks and manual work.

Gce Ordinary Levels, Business Studies, It

Gce Advace Levels, Accounting, Economics, Business Studies