Mahin Ahmed Awan Email & Phone Number

Islamabad, Islāmābād, Pakistan

Leadership in Collections: Leading a team of collections specialists, setting performance goals, and implementing strategies to ensure timely recovery of receivables. Proactively managing overdue accounts and minimizing delinquency rates.Overseeing Billing Operations: Supervising the billing department to ensure that all invoices are accurate, timely, and reflect the correct payment terms. Identifying and resolving discrepancies, ensuring smooth operations across the billing process.Credit Risk Management: Monitoring the credit department to ensure customers are properly vetted and that credit limits align with the company’s risk tolerance. Reviewing credit applications and providing approvals or recommendations based on financial analysis.Process Improvement: Streamlining processes across collections, billing, and credit functions to improve efficiency, reduce errors, and enhance customer satisfaction. Collaborating with internal teams to align on best practices and implement system enhancements.Customer Relationship Management: Engaging with clients to resolve outstanding issues related to payments, billing, or credit terms. Ensuring professional communication to maintain strong relationships while securing payments.Reporting & Analysis: Providing management with regular reports on collections performance, credit exposure, and billing accuracy. Analyzing trends to forecast potential challenges and recommend actionable solutions.Team Development: Mentoring and training team members to improve their skills and contribute to the overall success of the finance department. Driving performance through coaching and support.

Pakistan

Credit Management: Conducting credit assessments of new and existing customers to determine appropriate credit limits and payment terms. Ensuring compliance with the company's credit policy and mitigating credit risks.Billing Operations: Overseeing the accurate and timely generation of invoices, reviewing billing disputes, and ensuring invoices reflect agreed-upon terms and services.Collections: Actively managing accounts receivable and following up on overdue payments. Negotiating payment plans when necessary while maintaining strong relationships with customers.Reconciliation & Reporting: Reconciliation of customer accounts to ensure records are up-to-date, accurate, and in line with company ledgers. Generating regular reports on outstanding invoices, collections progress, and credit exposure for management review.Customer Relationship Management: Liaising with clients to resolve billing issues, clarify payment terms, and ensure mutual understanding of financial obligations. Balancing diplomacy and assertiveness in payment collection.Team Collaboration: Working closely with sales, finance, and legal teams to resolve disputes, improve billing processes, and streamline credit and collection efforts.