Mahir Arshad Email & Phone Number

Islamabad, Pk

Islāmābād, Pakistan

1. Financial Planning: Collaborate across teams to develop and execute comprehensive financial plans for EasyPaisa's M-Wallet and Lending Business.2. Budgeting and Forecasting: Lead budgeting and conduct regular forecasting, providing insights into future financial performance.3. Financial Analysis: Conduct in-depth analysis, interpret trends, and provide actionable recommendations to boost sales and overall performance in the Payment and Lending Business.4. Sales Strategy: Develop and implement strategies to drive revenue growth in M-Wallet and Lending Business.5. Performance Evaluation: Evaluate financial and sales performance, analyze key performance indicators (KPIs), and present findings to management.6. Strategic Business Planning: Contribute to formulating strategic business plans, ensuring alignment with EasyPaisa's goals.7. Market and Competitor Analysis: Stay informed about market trends, conduct competitor analysis, and identify sales opportunities and threats in the lending landscape.8. Investment Analysis: Assess the financial feasibility of new initiatives and investment opportunities in M-Wallet and Lending Business at EasyPaisa.9. Operational Efficiency: Identify areas for operational improvement, collaborating with operational teams to streamline processes and enhance efficiency.10. Ad-hoc Reporting and Analysis: Generate reports and analyses to address specific business queries, supporting decision-making at EasyPaisa.11. Collaboration with Stakeholders: Collaborate with stakeholders from sales, finance, operations, and technology teams, ensuring seamless integration of financial and sales strategies.12. Risk Management: Assist in identifying and mitigating financial and sales-related risks to safeguard the financial health of the M-Wallet and Lending Business at EasyPaisa.

Achievement:-Employee of the Year 2022.Champion of The Month -Nov 2023Project:-Online Direct Deposit (End to End process) Online account creation at systemDevelop Tool to verify the online details1. Planning and Analysis: ▪ Prepared Opex and Capex project budgets. ▪ Developed quarterly plans for the department. 2. Budget Management: ▪ Conducted mid-year budget analysis. ▪ Executed budget adjustments and ensured ERP availability. Procurement Expertise: ▪ Used ERP for PR to PO issuance. ▪ Managed Expense/Inventory-based PRs to PO. 3. Vendor Payments: ▪ Oversaw FLM payments, NP OPEX PO & NON PO Vendors payments. ▪ Handled critical NOMC vendor payments on time. 4. Bank Guarantees Management: ▪ Managed BG Verification, Submission, Release, and Renewal. 5. Petty Cash and Cash Advance Management: ▪ Handled regional petty cash and special activity payments. ▪ Managed NOMC Warehouse record-keeping. Adhoc Projects and Audits: ▪ Completed ad-hoc projects and participated in audits. 6. Data Backup and Vendor Coordination: ▪ Acted as a backup for PO & PR issuance. ▪ Coordinated with regions for rental payments. 7. Invoices and Documentation: ▪ Verified invoices in ERP and maintained payment records. ▪ Managed problematic vendors and conducted end-to-end follow-up. 8. Coordination and Reporting: ▪ Coordinated with various departments to resolve ERP issues. ▪ Conducted weekly meetings for agreement corrections. 9. Nationwide Payments and Reporting: ▪ Ensured work visibility and reported as required. ▪ Coordinated with regions for site data and payments. 10. Site Dismantling and Merger Activities: ▪ Managed Opex provision for site dismantling. ▪ Led multiple supplier merger activities. 11. Continuous Improvement: ▪ Actively contributed to process and system improvement.

Achievement:1. Star performer for Q1 20182. Behavioral Star Q1-213. Behavioral Star Jun-194. RPA Developer Foundation Training5. Six Sigma Yellow Belt 6. RPA Orchestrator 2018.2 Training Level 27. RPA Business Analyst Training8. SAP related AccountsResponsibility:-• RPA Analyst in Telenor SSC PK Pakistan • Managing Cash & Bank of 8 Business units.• Looking the SAP related Salary accounts for 17 BU's.• Monitoring the monthly activity of Cash and Bank, Account payable, Account receivable, group treasury and reconciling these with foretasted numbers.• Financial Manager Black line Reconciliations• Performing daily routines for this process. • Providing support to team in delivering daily tasks. • Performing account analysis and variances.• Maintaining daily performance sheets. • Implementing best practices for this process. • Collaborating in implementation of the end to end Global Cash Management Record to Report process, driving process standardization across the Group. • Creating a positive business relationship with business stakeholders. • Improving key performance metrics to enhance performance. • Reporting to line management on overall performance for this process. • Identifying opportunities to improve policies and procedures. • Ensuring documentation and updating of SOPs, SoW and DTPs. • Compliance to IFRS and closing at the end of each reporting period. • Ensuring the accuracy and integrity of periodic financial and management reporting. • Supporting internal and external audits of BU’s. • Managing ad hoc projects and tasks as and when require

Islamabad Pakistan

o RPA Analyst in Telenor SSC PK Pakistan o Managing Cash & Bank of 8 Business units.o Looking the SAP related Salary accounts for 17 BU's.o Monitoring the monthly activity of Cash and Bank, Account payable, Account receivable, group treasury and reconciling these with foretasted numbers.o Financial Manager Black line Reconciliationso Performing daily routines for this process. o Providing support to team in delivering daily tasks. o Performing account analysis and variances.o Maintaining daily performance sheets. o Implementing best practices for this process. o Collaborating in implementation of the end to end Global Cash Management Record to Report process, driving process standardization across the Group. o Creating a positive business relationship with business stakeholders. o Improving key performance metrics to enhance performance. o Reporting to line management on overall performance for this process. o Identifying opportunities to improve policies and procedures. o Ensuring documentation and updating of SOPs, SoW and DTPs. o Compliance to IFRS and closing at the end of each reporting period. o Ensuring the accuracy and integrity of periodic financial and management reporting. o Supporting internal and external audits of BU’s. o Managing ad hoc projects and tasks as and when require

Islamabad, Pakistan

o Managing PO, INV, PA, FA and GL accounting functions in Oracle Financials o Looking the SAP related Salary account. o Responsible for recording on transaction in Inv, PO, FA/PA and GLo Performing daily routines for this processo Providing support to team in delivering daily taskso Performing reconciliations, intercompany accounting and reporting of financial resultso Performing account analysis and varianceso Maintaining daily performance sheetso Implementing best practices for this processo Collaborating in implementation of the end to end Record to Report process, driving process standardization across the Groupo Creating a positive business relationship with business stakeholderso Improving key performance metrics to enhance performanceo Reporting to line management on overall performance for this processo Identifying opportunities to improve policies and procedureso Ensuring documentation and updating of SOPs, SoW and DTPso Compliance to IFRS and closing at the end of each reporting periodo Ensuring the accuracy and integrity of periodic financial and management reportingo Supporting internal and external audits of BUso Managing ad hoc projects and tasks as and when required

Islamabad

 Monitor and meet Contact Center performance targets, Develop Contact Center team in order to deliver expected quality of service. To coach Contact Centre’s Team Leaders in decision-making process Managing team of Team Leaders directly and directing their activities for the achievement of Contact Center targets and goals Able to monitor and foresee revenue achievement trends and take corrective actions timely in order to achieve assigned targets Also work on staff capacity building for improvement and is able to innovate additional revenue channels Developing and supervising a team of supervisors and preparing their performance reports Will communicate and coordinate for Contact Center; Lead Contact Center towards Revenue Center and improve revenue to cost ratio and cost efficiency Writing and conducting performance evaluations, making decisions, setting up performance goals and targets Promoting good culture that encourages and ensures the staff satisfaction and to reduce attrition Act as a liaison with OSP and other business partners for service audit and discussion

Managing all the Process in line with the provided benchmark Annual New Letter Email / End to End Process. (Collection of Data and working on compilation). Data Updates for all permanent and contractual staff, organizations and JDs for all new roles HR Policies, Code of Conduct and Procedure Refinement HR Operational Support Employee Engagement & Culture Buildingo Training Execution of Customer Careo Open Communication/ Sessions with employeeo Support for Employee Engagement activitieso HR reports and updates

Islamabad

Created new processes for increasing customer service satisfaction. Trained all most 100 new employees quarterly. Extensive involvement managing client relationships at all levels. To manage the day-to-day planning, operation and problem-solving of a team of agents to meet with the required service level and their KPI's. To act as the communication conduit between CSO and Management. People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call Monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training, Development and Motivation of Staff, recommendations for process development based on CSO's feedback and analysis of the same. Compilation of reports on Team's performance.

Islamabad

Trained to understand customer's needs and how to deal with them especially angry customer. Handling inbound call landing to provide exceptional services for maximum customer satisfaction while adhering to company policies. Answer and facilitating the valuable customers and guiding them about their queries. Resolving the customer's issues / complaints and also fulfilling their requirements and providing them different services. Worked as Acting Team Lead and performed all the tasks performed by team lead in his absence. Conducted sessions on daily basis with other team members for performance improvement and better KPI results. Session conducted to improve talk time and quality as well.

Rawalpindi

Management and record of all Deliver equipment. Follow up on warranty claims. Monitoring PR/PO data base nationwide and getting updated monthly PR/PO tracking sheet report from team. Compiling consumption reports with detail analysis and submit them to management. Reviewing PRs raised by regions and HQ teams and ensuring that all the PRs raised are as per the allocated budget to regions. Making sure that POs are issued timely. Making sure that all expenses are charged to correct GL Heads. Identifying area of concerns and proposing suggestion to improve performance. Monitoring of invoice tracking database and ensure its updated. Follow up for timely payments from Finance Payables department. Analyzing and compiling monthly accrual report. Identify and pursue vendor-related cost reduction opportunities across a corporate-wide commodity base. Develop and manage the RFI/RFQ/RFP processes for all sourcing projects. Maintain and improve the procurement process to effectively meet organization and company goals. Generation of “POs” reports Responsible for day to day Procurement activities Develop and lead execution of the procurement strategy to maximize cost reduction, quality, and supplier delivery. Recruitment process. Dealing and undertaking employee matters like benefits, Leaves, and firing. Maintenance of Office and supervision of lower administrative staff. Responsible for making HR and recruitment policies and procedures. Dealing with routine HR problems. Responsible for headhunting - identifying and approaching suitable candidates Negotiating pay and salary rates and finalizing the candidate