Retention Specialist• Negotiating with customers to renew contracts and retain business.• Resolved service user requests within target timeframes.• Identify and assess customers' needs to achieve satisfaction• Keep records of customer interactions, process customer accounts and file documents• Building positive relationships with customers and business associates.• Build sustainable relationshios and trust with customer accounts. through open and interactive communication• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution• Provide accurate, valid and complete information by using the right methods/tools

• Managed department schedules to maximise coverage during peak hours.• Supervised customer service representatives, assessed performance and organised development plans to diminish process lags.• Managed department expenses to stay within allocated budget.• Improved service quality and increased sales by developing strongknowleage or companys products ana services.• Evaluated CRM reports regularly, actioning improvements to achieve impressive results.• Proactively identified and solved complex problems impacting operations management and business direction.