Mahitha B Email & Phone Number

Toronto, Ontario, Canada

- Efficiently manage platform operations, ensuring smooth functionality.- Develop custom applications tailored to diverse client needs.- Utilize Flow Designer for streamlined Excel data imports.- Configure Midserver Script for seamless email communication.- Implement system schedules for enhanced workflow automation. - Configure email notifications and SLAs for operational optimization. - Skilled in UI actions, policies, client scripts, and business rules.- Lead translation efforts for global deployment, managing updates and training. - Enhance Incident, Request, and Service Catalog Management processes. - Translate business requirements into technical solutions. - Craft workflows for Service Catalog items, drive intake initiatives. - Maintain SLAs and monitor workflow adherence. - Create comprehensive knowledge articles for efficient management. - Build ServiceNow forms, innovate with GlideRecord operations.- Design Catalog client scripts for improved user experience.

Toronto, Ontario, Canada

- Manage day-to-day platform operations.- Develop multiple custom applications per client requirements.- Utilize Flow Designer for Excel data imports.- Configure Midserver Script to handle mailbox emails.- Implement system schedules for script execution.- Configure email notifications, events, and SLAs.- Implement UI actions, policies, scripts, and rules.- Lead translation efforts for 24 countries, manage updates, UAT, and production.- Enhance Incident, Request, and Service Catalog Management.- Develop ServiceNow applications from requirements and designs.- Design workflows for Service Catalog items.- Manage intake and requirements for corporate ServiceNow instance.- Maintain SLAs and monitor workflows.- Create knowledge articles for catalog items.- Build ServiceNow forms and Business Rules.- Develop Catalog client scripts and UI policies.

Hyderabad, Telangana, India

In a collaborative team, I implemented IT Service Management (ITSM) to align with business goals:- Collaborated in a team of 4 to align ITSM with business needs.- Customized ITSM forms, created Record Producers, defined SLAs, surveys, and notifications.- Updated Portal Widget records and pages to meet business needs.- Led discussions with Analysts, stakeholders, and conducted requirement analysis.- Ensured adherence to quality audits, coordinated testing, and maintained standards.- Provided functionality-based recommendations, adhering to best practices.