As a ServiceNow Developer at Sonova Group, I efficiently manage platform operations and develop custom applications tailored to diverse client needs. I utilize Flow Designer for streamlined Excel data imports, configure Midserver Script for seamless email communication, and implement system schedules for enhanced workflow automation. I also lead translation efforts for global deployment, managing updates and training.With over 6 years of experience as a developer/consultant, I have a wealth of knowledge and expertise in the ServiceNow platform. I have worked with various industries, such as Finance, Pharmaceutical, Electrical, Mining, and Telecommunication, providing me with a comprehensive understanding of different business domains. I specialize in modules such as Customer Service Management (CSM), HR Service Delivery (HRSD), Scoped Applications, Performance Analytics, and Change Management, among others. I excel in requirement analysis, design, and implementation of technology solutions, ensuring adherence to coding/design standards and best practices. I possess strong interpersonal and communication abilities, enabling me to effectively collaborate with diverse professionals, clients, and team members across global locations. I am committed to delivering innovative solutions and driving business success through the ServiceNow platform.