Mahlet Lowe Email & Phone Number

Illinois, United States

• Profound knowledge of preliminary reviews of claim forms, medical records and bills in various business lines. • Responsible for ensuring all the data received are added prior to routing the claim for adjudication. • Aided life and annuity and Long-Term Care claims adjusters with mailing and/or pending for correspondence.• Enhanced professional development through multiple cross training. • Experienced in training and mentoring new associates on procedures of claims set up. • Learned how to pull daily inventory reports for upper management.• Managed to help maintain inventory by dedicating longer hours and ensuring customers' claims received priority attention. • Promoted integrity and customer satisfaction by upholding high quality through numerous audits.• Evaluated incoming escalation emails from policyholder representatives for investigation needs and resolution. • Answered customer inquiries regarding active claims and ensured optimum customer service was provided by working closely with the claims review team. • Monitored the general email bin for life & annuity to ensure clerical needs such as adding new information to existing claims and/or correcting set up errors for adjusters are met.• Occasionally helped adjusters with telephone calls to confirm preferred payment method or obtain current addresses of beneficiaries. • proficient in navigating the PEGA application. • volunteered to validate p8 navigation and tiff split function in PEGA on the weekends to ensure programs are up and running for business hours. • Participated in the disaster recover tests for Long Term Care that occur yearly to ensure we are up and running if unforeseen events occur.

United States

Bachelor Of Arts - Ba, Psychology

International Relations And Affairs

Study Abroad for a semester

Diploma Of Education